1. Jaysol's Avatar
    I have tried everything even resetting my phone. I have 4.4.2 when I should have the current lollipop version. When I try to update my phone it tells me the update as been interrupted. Please help!!
    06-25-2015 06:11 PM
  2. Rukbat's Avatar
    If the phone is rooted, updating could brick it, so the update program first checks 2 things - is this the stock ROM and has it ever been rooted? If the first is no, or the second is yes, the rooting program "fails" - just as it's supposed to.

    If it's never been rooted (even if you unroot it, updating isn't safe) and you're in the US, bring the phone into a Best Buy, go to the cellphone area and look for the Samsung rep (light blue polo shirt with a Samsung logo). Ask if s/he could please update your phone, because the update keeps failing.
    06-25-2015 06:39 PM
  3. Diane Armstrong's Avatar
    Don't do the update.. My phone now has to have a factory reset done. Overheats, freezes, and starts and shuts off on it's own. ALso had to dletel half of my apps and data. Took up all of my storage and I am a moderate user.
    06-25-2015 07:05 PM

Similar Threads

  1. How do I move my wallpaper photo back to my gallery?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 06-25-2015, 11:21 PM
  2. Why can't I update my Samsung Galaxy s5?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 06-25-2015, 11:20 PM
  3. When will Lollipop be available for my note 3 in the UK?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 06-25-2015, 05:45 PM
  4. I can not get my pitcher text on my phone.
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 06-25-2015, 05:25 PM
  5. My playlist won't work when I press it.
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 06-25-2015, 05:25 PM
LINK TO POST COPIED TO CLIPBOARD