[Jaysol]

I have tried everything even resetting my phone. I have 4.4.2 when I should have the current lollipop version. When I try to update my phone it tells me the update as been interrupted. Please help!!

[Rukbat]

If the phone is rooted, updating could brick it, so the update program first checks 2 things - is this the stock ROM and has it ever been rooted? If the first is no, or the second is yes, the rooting program "fails" - just as it's supposed to.

If it's never been rooted (even if you unroot it, updating isn't safe) and you're in the US, bring the phone into a Best Buy, go to the cellphone area and look for the Samsung rep (light blue polo shirt with a Samsung logo). Ask if s/he could please update your phone, because the update keeps failing.

[Diane Armstrong]

Don't do the update.. My phone now has to have a factory reset done. Overheats, freezes, and starts and shuts off on it's own. ALso had to dletel half of my apps and data. Took up all of my storage and I am a moderate user.