07-05-2016 11:16 PM
tools
  1. AC Question's Avatar
    AC Question
    When i go to edit pictures it tell me "photo editor is not installed in the device - Download photo editor?" When i click "Download" it then tell me "Error Product does not exist in this store (4002). I never had a problem before and now all of a sudden its gone. any help appreciated. thanks
    Foxymum likes this.
    06-30-2015 10:26 AM
  2. jmlyeong18's Avatar
    jmlyeong18
    Hi, I've just got this photo editor problem solved by the Samsung Tech support. Try this -
    go to Settings - Application Manager - swipe to see All applications - scroll down to select Gallery - Clear Cache - click back to Application Manager - tap the 3 dots on the top right - click Reset app preferences. Close and go to Gallery page and you should be able to use the photo editor again. Hope this helps
    Steve_Karl likes this.
    08-20-2015 01:24 AM
  3. Foxymum's Avatar
    Foxymum
    Originally Posted by AC Question
    When i go to edit pictures it tell me "photo editor is not installed in the device - Download photo editor?" When i click "Download" it then tell me "Error Product does not exist in this store (4002). I never had a problem before and now all of a sudden its gone. any help appreciated. thanks
    THANK YOU!!
    07-05-2016 11:16 PM
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