1. farrsolo's Avatar
    Hello All,

    I have a Galaxy S5 on Rogers Network. I live in Northern Ontario Canada and I lose Rogers service in the last 10 minutes of my commute. Luckily for me Rogers recently rolled out their Extended Coverage program which allows me to connect to the next best network which is Bell. This switch would happen automatically once my phone went into emergency mode, it would scan and connect and my screen would show Rogers-EXT. This was nice because it gave me the chance to get to work parking lot, and text my wife and let her know I made it to work. (roads are terrible in winter and I don't get service working as a miner underground). Now for some reason, this auto switch doesn't work. I have to go into settings, scan for networks, then connect to one. This can take a few minutes which is frustrating because at one point this was automatic, now I have to sit and wait for this to complete before I can send a text. I don't recall changing any settings and my Mobile Data and Data Roaming are enabled, my network mode is set to GSM/HSPA/LTE (auto connect).

    The only thing I can thing of that could have cause this, is I went to Cancun Mexico and purchased a travel plan through Rogers. I connected to a few towers down there manually so that I could use my phone. I also had problems making calls and had to contact Rogers to figure it out. I for some reason had international calling blocked. So I am not sure if this auto connect is something to do with my physical phone settings or something Rogers had done on their end?

    Anyone have any ideas or input? Would be really nice to get this auto network switch to work again. I think the only per-requisites from Rogers Extended coverage to work is to be on a share everything plan and to have Data Roaming enabled which I do. I don't have a problem connecting to Rogers-Ext manually.

    Thanks

    Sean

    Phone Model # SM-G900W8
    Android Version 5.0
    07-19-2015 07:58 PM
  2. farrsolo's Avatar
    Ok, so almost 800 views and not too much response, I know people probably don't switch network operators daily.

    Maybe I'll change the question to, anyone know of somewhere else I can inquire about this. Possibly another android site or Samsung forum?

    Thanks!!
    07-31-2015 07:03 PM
  3. farrsolo's Avatar
    well, I recently just did an update on my phone, not exactly sure what update it was, but it has restored the auto-network switch over. Last few days driving to work and it has connected to the bell tower without me doing it manually. I suppose I could have done a restore and it may have fixed the problem also.
    Figured I would let you all know...
    ironass and EMT3816 like this.
    08-17-2015 04:52 AM

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