08-08-2017 05:35 AM
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  1. IMANUT46's Avatar
    I recently upgraded to Marshmallow from Lollipop and lost many photos. Most were left intact. Does anyone know why that happened, and how do I recover them. They are not in the trash or backup. Thanks.

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    06-20-2016 08:43 AM
  2. Feldon's Avatar
    Are your photos set to sync to Google Photos? If so they should be at http://photos.google.com/
    06-20-2016 10:34 AM
  3. ironass's Avatar
    Are your photos set to sync to Google Photos? If so they should be at http://photos.google.com/
    Covered that yesterday Feldon... http://forums.androidcentral.com/sam...ml#post5230654

    Strange thing is, when I click on your link, all I see are topless photos of the barmaid in my local pub. She must get about a bit.
    Feldon likes this.
    06-20-2016 11:21 AM
  4. Feldon's Avatar
    I really should pay attention to OP on help threads.
    ironass likes this.
    06-20-2016 12:22 PM
  5. IMANUT46's Avatar
    The same photos are in photos.google.com. I've looked everywhere for these missing photos. I don't know where else to look. Could it happened after the update from Lollipop to Marshmallow?

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    06-20-2016 04:30 PM
  6. ironass's Avatar
    If you set your camera to store the photos on your external SD card, they should be in your folder on there, called, DCIM. If not, check the DCIM folder on your phone's memory.
    06-20-2016 05:08 PM
  7. IMANUT46's Avatar
    If you set your camera to store the photos on your external SD card, they should be in your folder on there, called, DCIM. If not, check the DCIM folder on your phone's memory.
    I'm either brain dead or I'm missing something. The photos are not on the SD card nor are they in any folder like DCIM. Any other suggestions?

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    06-20-2016 07:00 PM
  8. ironass's Avatar
    I'm either brain dead or I'm missing something. The photos are not on the SD card nor are they in any folder like DCIM. Any other suggestions?

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    Android automatically creates the DCIM folders on the phone and external SD card, so you will have them. The path to get to them will be something like...

    On the phones memory it will be a path such as... /sdcard/ DCIM

    On the external card it will be a path like... /storage/7AE8-4BE/DCIM

    Use your phone's file explorer to locate them. I am not running stock Verizon, so you will need to hunt about a bit.
    06-20-2016 07:55 PM
  9. IMANUT46's Avatar
    The only photos in the DCIM folder are the same as the photos visible in Google Photos. The photos I'm looking for are the photos that disappeared after the upgrade to Marshmallow. I thought the missing photos could be hiding somewhere other than the TRASH. I guess they are gone forever. I don't know where else to look.

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    06-21-2016 06:22 AM
  10. ironass's Avatar
    Did you back your phone up to, say, Samsung Smart Switch, prior to updating?
    06-21-2016 06:32 AM
  11. IMANUT46's Avatar
    Did you back your phone up to, say, Samsung Smart Switch, prior to updating?
    I didn't use Samsung Smart Switch. I used G Cloud and the missing photos are not there.

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    06-21-2016 07:54 AM
  12. ironass's Avatar
    I didn't use Samsung Smart Switch. I used G Cloud and the missing photos are not there.

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    In that case, I'm guessing that you didn't back them up fully to G Cloud if they are not there now. Did you check your backups before upgrading?
    06-21-2016 08:03 AM
  13. Feldon's Avatar
    Hmm I've never heard of G Cloud until now. Samsung Smart Switch would require access to a PC so that's straight out.
    ironass likes this.
    06-21-2016 08:15 AM
  14. IMANUT46's Avatar
    I have a photo in a pdf. How do I move it to Google photos. Thanks.

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    06-23-2016 05:42 AM
  15. B. Diddy's Avatar
    Google Photos only stores these kinds of image files: JPEG, WEBP, GIF, CRW, CR2, NEF, DNG, ORF, RAF, ARW, PEF, SRW, RW2, BMP, ICO and TIFF.

    You'd have to convert the PDF to a JPG file--do a search for "PDF to JPG," and you'll find quite a few online converters.
    06-23-2016 10:58 AM
  16. itsyaboy's Avatar
    Google Photos only stores these kinds of image files: JPEG, WEBP, GIF, CRW, CR2, NEF, DNG, ORF, RAF, ARW, PEF, SRW, RW2, BMP, ICO and TIFF.

    You'd have to convert the PDF to a JPG file--do a search for "PDF to JPG," and you'll find quite a few online converters.
    My Google Photos doesn't open either TIF or TIFF files. Does that have to do with Android 7.1.1 or certain settings when making the files? They are scans from old pictures...
    08-08-2017 01:04 AM
  17. B. Diddy's Avatar
    It looks like things have changed since I posted that. See this support page: https://support.google.com/photos/an...DDesktop&hl=en. TIFF files are no longer listed.
    08-08-2017 01:11 AM
  18. itsyaboy's Avatar
    It looks like things have changed since I posted that. See this support page: https://support.google.com/photos/an...DDesktop&hl=en. TIFF files are no longer listed.
    Thanks for showing me that page, I always had difficulties finding their proper product or service pages. I do wonder why they would remove TIF / TIFF support from Android entirely... can't seem to open from the system settings either..
    B. Diddy likes this.
    08-08-2017 05:35 AM
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