1. AC Question's Avatar
    my galaxy s5 is locked , it is showing now alternative password option only, no figer print option...., i am not remembering alternative password bcause i am using only finger print.. how can i unlock my phone , can you help me please?
    07-21-2015 03:04 PM
  2. Almeuit's Avatar
    Hello!
    I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.
    BlurryEyed likes this.
    07-21-2015 03:58 PM
  3. marifinn's Avatar
    The android device manager is giving me a message saying that there is already a lock in place so I wont need my new password.
    I really want to take it off the fingerprint lock screen!!! Please help!
    07-27-2015 02:03 PM
  4. GS5TR's Avatar
    If i'm right, when you can't login with fingerprint, alter. password, you can also unlock your phone by using your Google account..
    BlurryEyed likes this.
    07-29-2015 04:07 PM
  5. pchrist11's Avatar
    I had this same issue a couple of weeks ago while helping someone activate a SIM card for a tablet. Switching the SIM cards caused my phone to require Alt password and not allowing me to use fingerprint. I couldn't get it to accept any passwords, Google Device Manager didn't work, Samsung Find My Mobile didn't work, and AVG Anti Theft didn't work. I had to do a factory reset. Sorry....
    07-30-2015 08:12 AM
  6. Alondra Mendez's Avatar
    It's not letting me back into my phone and i did everything correctly
    10-13-2015 08:50 AM
  7. Shavonne Bridgeforth's Avatar
    Need my galaxy s5 reset forgot my alternative password but my fingerprint should work if i can get to that screen again can you help?
    10-28-2015 05:32 AM
  8. ironass's Avatar
    PLAN A...



    PLAN B...




    See, also, Backup! Backup! Backup! NOW!
    10-28-2015 06:01 AM
  9. Jessica 12's Avatar
    If i'm right, when you can't login with fingerprint, alter. password, you can also unlock your phone by using your Google account..
    03-08-2016 12:21 AM

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