1. AC Question's Avatar
    After the upgrade to lollipop 5.11, my "back" and "recent/menu" buttons do not work. The do not light, nor do they do anything. I've tried the recommended display and power setting fixes, but they do not fix my phone. I've also done a factory reset, but the problem is still there, even in safe mode. Several apps I use a lot are now totally unusable because they don't have their own back and menu keys. Is there any answer outside of downgrading to 5.0?
    08-17-2015 08:34 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Bring the phone in to your local T-Mobile store or Best Buy (where the Samsung Store is), and see if they can help you.
    08-17-2015 02:17 PM

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