Verizon phone call clicking noise

[SnoFire]

While on a phone call with anyone, I get a random clicking noise no matter if on speaker, bluetooth, or earpiece of phone. I have already tried pulling back, factory reset, and clearing the cache. Verizon phone on BOG5. Any thoughts?

 

[B. Diddy]

Welcome to Android Central! Have you checked with Verizon about this? Is it pretty frequent, such that you could easily demonstrate it to them if you make a call in their store?

 

[SnoFire]

I chatted with either online people but they give me the option to change plans and get a new phone (The Verizon Plan). The clicking basically happens on every call. I don't have any extended warranty or protection plan on the phone and the phone is past 1yr (bought 8/7/14)

 

[B. Diddy]

Wow, that sounds like an ineffective customer service response. How is a new plan going to solve the call quality issue?

Posted via the Android Central App

 

[SnoFire]

It would get me a new phone and make me pay more in the end.

 

[B. Diddy]

Yep--so they're not actually trying to solve anything. Just trying to get you to spend more money. I'd call their tech support back and see if you can escalate to a higher tier. Just ask the first tech guy if there's a supervisor you can talk to, if he or she tells you the same thing.

 

[SnoFire]

Actually I might of fixed the issue myself. I connected my phone to Kies and did the Firmware upgrade (which the phone had the latest). After restoring everything and testing with a few calls, no more clicking/popping noise. Thanks for the help everyone!

 

[SnoFire]

Well I thought I fixed it but it has come back. I've did a factory default and it works fine for a few days then back to the noise. I'm at a loss on what to do next since I'm out of warranty on the phone.