My Galaxy S5 was bought new and boxed on August 6th. After 5 weeks it started playing up as the ringtone would play over and over with every new notification (FB, Twitter etc) meaning I had to turn the phone off. A reboot and Zedge app delete sorted this out however now I find I cannot sent text messages but I can receive them. I can also post on all social media but not send a text. I have twice restored the phone to factory settings which solves the problem for about a week, then it returns. The THREE shop I bought it from are perplexed and cant help me suggesting I return it to Samsung as its outside the 1 month guarantee. I've tried all advice on the Forum and elsewhere, except using a rival messaging service since that is not really solving the problem. I'm on 4G with Unlimited Texts and I'm not over my allowance. To date I have tried the following which didn't work....
* Switched the phone off then back on
* Installed the latest software
* Switched to Flight Mode then back again
* Checked the text message centre number (+447782000800) is correct
* Restored phone to factory settings (twice)
* Removed WhatsApp
* Removed all music and video media
Surely somebody has had this problem and found a solution (other than using SMS Pro for example). Any Samsung technicians out there? The Messaging service is the program I use most and short of returning handset to Samsung I've run out of ideas. Help!
UPDATE: October 20th I managed to get my text service up and running (so far) by clearing the message cache. Here is how to do it on Samsung S5
APPS - SETTINGS - scroll down to APPLICATIONS - APPLICATION MANAGER - scroll across the screen to the left to the 'ALL' menu - scroll down to MESSAGES - CLEAR CACHE. Finally re-start your phone to allow changes to take effect.
UPDATE: November 27th After nearly 2 months of text messaging problems which I trusted to be a phone fault today I receive a text from my network provider THREE saying they have recified the fault indicating it was at their end and not a hardware problem. Thanks THREE, could have let me know sooner. Glad I didn't send the phone away for repair now!
* Switched the phone off then back on
* Installed the latest software
* Switched to Flight Mode then back again
* Checked the text message centre number (+447782000800) is correct
* Restored phone to factory settings (twice)
* Removed WhatsApp
* Removed all music and video media
Surely somebody has had this problem and found a solution (other than using SMS Pro for example). Any Samsung technicians out there? The Messaging service is the program I use most and short of returning handset to Samsung I've run out of ideas. Help!
UPDATE: October 20th I managed to get my text service up and running (so far) by clearing the message cache. Here is how to do it on Samsung S5
APPS - SETTINGS - scroll down to APPLICATIONS - APPLICATION MANAGER - scroll across the screen to the left to the 'ALL' menu - scroll down to MESSAGES - CLEAR CACHE. Finally re-start your phone to allow changes to take effect.
UPDATE: November 27th After nearly 2 months of text messaging problems which I trusted to be a phone fault today I receive a text from my network provider THREE saying they have recified the fault indicating it was at their end and not a hardware problem. Thanks THREE, could have let me know sooner. Glad I didn't send the phone away for repair now!
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