System update

[ranc1]

i downloaded the new system update, now my phone is in a constant recovery reboot saying installing system update . i press the power button plus the volume up and i can see what it is installing it goes through the same thing over and over and just reboots back in the recovery booting again when its done installing...what is causing this i cant do a system reset either it wont let me (volume up +home+power ) does not work , removing the batter does not work (soft reset)

 

[B. Diddy]

Welcome to Android Central! How long are you pulling the battery for? Leave it out for at least 10 seconds, then reinsert it and see if you can boot into Recovery to wipe the cache: https://support.t-mobile.com/docs/DOC-10404

 

[ironass]

i downloaded the new system update, now my phone is in a constant recovery reboot saying installing system update . i press the power button plus the volume up and i can see what it is installing it goes through the same thing over and over and just reboots back in the recovery booting again when its done installing...what is causing this i cant do a system reset either it wont let me (volume up +home+power ) does not work , removing the batter does not work (soft reset)

Hello and welcome to Android Central ranc1!

Thank you for your post.

There are currently 41 different models of the Samsung Galaxy S5 and over 3,000 different stock Samsung firmware versions, worldwide, covering 6 different Android platforms, Android 4.4.2, Android 4.4.4, Android 5.0, Android 5.0.1, Android 5.0.2 and Android 5.1.1. Not all issues will affect all models or firmware releases and your answers to the following questions will help in the forum's answers to your specific query.

#1. Could you post your Model number and Android version...

To locate these, go to...

Settings > More > About device > Model number and Android version

This will give you the model of Samsung Galaxy S5 that you have and which Android version you are on.


#2. Your current Firmware, (not just Baseband), version .

To locate your current firmware version, go to the stock, Samsung, dial pad and type in...

*#1234#

This will give you your, "Version", details in full, usually 3 lines of information, AP: CP: CSC:, which may all be relevant.

*** If code *#1234# has been disabled on your firmware, you can download and install, free from the Play Store, Phone INFO Samsung and it will give you, under Firmware Info... PDA, Baseband, CSC, versions.


#3. Also helpful would be your carrier, (service provider), location, (UK, India, Russia, USA, etc: ), and if your phone is rooted or not and running a custom ROM, (give details).


Thanks. The above helps us to help you and hopefully someone will be able to reply to you shortly.


For more information, see, 41 Galaxy S5 models - Dummies Guide

 

[B. Diddy]

Dang. I may just have to plagiarize that as a template response!