02-01-2017 08:43 PM
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  1. peter1986's Avatar
    I went to a Samsung repair office and they couldn't do anything. I left my phone for 2 hours and atayed another 2 hours for them to fix it and it didnt work out.
    I tired other hotmail and one worked well. So, I realized that the hotmail that worked is POP and the ones I use most and havimg problem with are IMAP. But I only was able to see that on the settings on my macbook. Which doesn't really touch the setting on hotmail itself. Just the email app on my MacBook.

    So I'm wondering how I could change the emails IMAP to be POP maybe that will work. It's soo annoying though

    Posted via the Android Central App
    11-13-2015 05:55 PM
  2. ntheodora95's Avatar
    I am experiencing the same problem. I can't open my outlook (hotmail) attachments using my phone but using my laptop it works fine. These are the steps that I've taken:
    -I thought the problem was the pdf/word reader so I tried downloading adobe reader for pdf files but it doesn't work
    -I tried opening the attachments with my school email account and work email account and THEY WORK FINE (so the problem is the outlook itself, not the apps used to open the attachments or the Samsung's stock email app)
    -I tried to open the attachments on outlook.com (using my laptop) and they can be opened (so specifically, the issue was my outlook on my phone only--I'm using Samsung Galaxy S6 running Android Lollipop 5.1.1 btw)
    -I contacted Microsoft Answer Desk under "Outlook" category but all they said was they dealt with Office 365 and they couldn't handle Outlook in Android (what the heck)
    -I tried clearing credentials and cache but still no result

    By the way, I do not have a default reader (for word,pdf,etc.). When I open an attachment I'm still prompted to choose an application (for one-time use only or to be my default application), so deleting default apps won't work either.

    My phone email server is eas.outlook.com/Microsoft-Server-ActiveSync and it connects to the server using secure connection (SSL), NOT using the client certificate.

    Has anyone resolved this issue? Any ideas?
    11-13-2015 11:33 PM
  3. peter1986's Avatar
    Okay so ntheodora95 you are totally right about the outlook. It has nothing to do with any apps. It's really Outlook server etc. I have finally found a solution.

    1- Remove/delete that email
    2- Add it again but this time go on "Manual Setup" and not "Next"
    3- Choose " IMAP ACCOUNT" , put your password
    4- Press on "Next" until the email is installed. DO NOT CHANGE OR TOUCH ANYTHING OF "PORT NUMBERS" / SECURITY TYPE / IMAP SERVER. Just press next next.

    Only down side is that the attachement takes a while to download but at least it opens afterward. Hope that helpss.
    11-13-2015 11:43 PM
  4. tomatosouplabs's Avatar
    I am experiencing the same problem. I can't open my outlook (hotmail) attachments using my phone but using my laptop it works fine. These are the steps that I've taken:
    -I thought the problem was the pdf/word reader so I tried downloading adobe reader for pdf files but it doesn't work
    -I tried opening the attachments with my school email account and work email account and THEY WORK FINE (so the problem is the outlook itself, not the apps used to open the attachments or the Samsung's stock email app)
    -I tried to open the attachments on outlook.com (using my laptop) and they can be opened (so specifically, the issue was my outlook on my phone only--I'm using Samsung Galaxy S6 running Android Lollipop 5.1.1 btw)
    -I contacted Microsoft Answer Desk under "Outlook" category but all they said was they dealt with Office 365 and they couldn't handle Outlook in Android (what the heck)
    -I tried clearing credentials and cache but still no result

    By the way, I do not have a default reader (for word,pdf,etc.). When I open an attachment I'm still prompted to choose an application (for one-time use only or to be my default application), so deleting default apps won't work either.

    My phone email server is eas.outlook.com/Microsoft-Server-ActiveSync and it connects to the server using secure connection (SSL), NOT using the client certificate.

    Has anyone resolved this issue? Any ideas?
    Use app like es file explorer and you should see it creates 0 length files. Try switching to stock email app or something like k9 and set up for IMAP and SMTP. Set the server names and ports accordingly. You can get the info from outlook.com help or I can post it later. I was not able to get IMAP push working well with k9, it put CPU in some continuous battery drain mode and hung up, so I went to polling mode but then just decided to go back to the stock email app. When setting up account do not pick the exchange service.

    So now I deal with 5 minute polling and sometimes my email doesn't get marked as read after I read it and have to read it again to clear it. And no contacts sync. I don't use outlook calendar. But attachments can be downloaded and uploaded.

    Posted via Android Central App
    11-13-2015 11:50 PM
  5. tomatosouplabs's Avatar

    Only down side is that the attachement takes a while to download but at least it opens afterward. Hope that helpss.
    Yeah you're right, downloading attachments is slower. I wonder why, maybe activesync does compression?

    Posted via Android Central App
    peter1986 likes this.
    11-13-2015 11:54 PM
  6. Thong Keokham's Avatar
    Okay so ntheodora95 you are totally right about the outlook. It has nothing to do with any apps. It's really Outlook server etc. I have finally found a solution.

    1- Remove that email
    2- Add it again but this time go on "Manual Setup" and not "Next"
    3- Choose " IMAP ACCOUNT" , put your password
    4- Press on "Next" until the email is installed. DO NOT CHANGE OR TOUCH ANYTHING OF "PORT NUMBERS" / SECURITY TYPE / IMAP SERVER. Just press next next.

    Only down side is that the attachement takes a while to download but at least it opens afterward. Hope that helpss.
    Thank you!! Was so frustrating!! Did what u suggested and it did exactly what u said! I'm happy again. Thanks again for the fix.
    11-14-2015 09:16 AM
  7. peter1986's Avatar
    Your welcome . I actually just played around until it worked. Samsung should've known how to do this. Anyz hopefully we'll be able to open the attachment faster if they help.

    Posted via the Android Central App
    11-14-2015 09:26 AM
  8. normawood's Avatar
    Hi Peter, could you please help clarify? When you say remove the email, do you mean I should delete that particular email message or the entire account? Also, how do I get into manual setup?
    11-14-2015 12:30 PM
  9. normawood's Avatar
    Nevermind. I just figured it out. Yay! Thank you. Once going into Email, I hit that three-lined icon. Then, I chose MANAGE ACCOUNTS at the bottom of the screen and deleted my hotmail account. Then, when I hit "+" to add an account, it asked me to choose an account, I chose "Others" instead of "Outlook.com"; otherwise, "MANUAL SETUP" (that you mentioned above) was not an option. After that, I followed your awesome directions above, and now I'm downloading again. Thanks again. I would never have figured this out without reading your instructions. :-)
    peter1986 likes this.
    11-14-2015 01:15 PM
  10. Simin Fahim's Avatar
    Since last week I can not open any Attachment or pdf !!! I already cleaned the cache and reboot my phone . No luck.
    What should I do?? Thanks.
    11-15-2015 04:42 PM
  11. ironass's Avatar
    I have been following this thread with interest. I do not usually use the stock Samsung email app, preferring to use the excellent Type Mail, free from the Play Store, instead.

    Intrigued, I enabled the stock Samsung email app for the G900F and set it up with my outlook.com account. My stock Samsung email version is 5.0.0.0200.

    Using my PC on Windows 10, (November update), I then attached a .pdf file to my outlook email and sent it to the same outlook.com email address. The email arrived on my phone and I opened it and selected Download.

    The .PDF file downloaded to... /storage/emulated/0/download

    Using my file manager I navigated to the location and successfully opened the .pdf file with Adobe Acrobat Reader. I also found the .pdf document by opening Adobe Acrobat Reader from the app drawer. I also found and opened the same file using Polaris Office.

    Therefore I am wondering if other users...

    1. Are using an older stock Samsung email app than version 5.0.0.0200.

    2. Are using the stock Samsung email app and not, say, a carrier branded version.

    3. Using some sort of anti virus or malware app that is preventing downloading or deleting the content.

    These are just speculations. As I said, this was only an experiment on my part. If this does not work for you then give Type Mail a try.
    11-15-2015 06:29 PM
  12. ross68's Avatar
    I noticed that you are having a problem with opening email attachments. A week or so ago, this same problem came up with me, even though up to that time, I had no problem opening email attachments.

    I have a nexus 4 smartphone and I was using the new forced on me Outlook App with a hotmail address. I had the Adobe app and the Google Sheets app so there was no reason that I no longer could open email attachments, however I continued to get the Download failure message. After messing around with my phone, I found others on the web had the same problem. I also noticed that if I forwarded the same emails to my gmail account there was no problem in opening the attachments from gmail. So I tried another email app for my hotmail accounts and now I can open my attachments and even save them to my phone if I wish. I settled with BlueMail after trying K-Mail and a few others. I have 2 hotmail accounts and I am now able to look at them both from the same BlueMail access and I can also combine the two together if I wish as BlueMail supports many email accounts and providers as you will see when you download the App. I hope this helps.

    Ross68
    peter1986 likes this.
    11-15-2015 08:44 PM
  13. andy-f's Avatar
    peter....well done you. it worked for me perfectly , and its not that slow. its driven me nuts, and most annoyingly I restored to factory settings and didn't need to. anyway..thanks again....man hug lol
    peter1986 likes this.
    11-17-2015 12:59 PM
  14. seeburt's Avatar
    It's really been frustrating that there hasn't been a fix for this after all this time! I personally have had a lot of problems with this phone (I'm on my 5th Samsung S6 since February! I think Clark Howard had it right when he said (I paraphrase): "When Mr. Customer-no-Service comes knocking at your door too often, it's time to move on..." I'm moving on at the end of this contract!
    11-17-2015 01:12 PM
  15. peter1986's Avatar
    Well I'm glad I was able to help all of you guys and girls .

    Posted via the Android Central App
    Chris Fallows likes this.
    11-17-2015 04:36 PM
  16. rtalderson's Avatar
    Peter1986 ... you are a star!

    I was having the same problem as everybody else in this thread. I tried everything, including a full factory reset which was a MAJOR pain the rear because now I have to reinstall and re-customise my tablet. I wish that I'd found this thread before I did that.

    Oh well.

    It's working now, and it's all thanks to you.

    THANK YOU!
    11-19-2015 08:31 AM
  17. HeathC42's Avatar
    Many thanks for this. Totally resolved the problem I was trying to fix.
    11-19-2015 08:49 AM
  18. skeptc's Avatar
    Make sure that Polaris has not stopped. Go to application manager and scroll to stopped applications. That fixed my problem.
    11-19-2015 06:52 PM
  19. Chris Fallows's Avatar
    Peter, you are a genius. I have had this problem for weeks and have been hitting my head against the wall. Back in business again. Thanks. Chris
    11-19-2015 09:03 PM
  20. LachlanHoward's Avatar
    I'm having the same problem on Samsung Galaxy S6 trying to access live.com.au attachments using Exchange ActiveSync. Downloading the attachment just creates a 0kb file.

    Im also unable to download attachments on my HTC One M8 using Exchange ActiveSync.

    I cant help but think this may be a change that has been made on the server causing the problem or maybe an update my phones have installed? Desperately looking for a solution to this.
    11-21-2015 02:44 AM
  21. Lisa2728's Avatar
    Peter, I did what you suggested, and it worked. However, now another huge problem has occurred. Every time I delete my emails (using the IMAP server), they reappear in my inbox 2 seconds later. So I keep receiving notifications of "new" emails, but they are not new. They are the emails I just deleted. I didn't have this problem using the Outlook server, but with that server I was unable to open attachments. This is ridiculous, because this problem just mysteriously occurred within the past 3 weeks.
    11-21-2015 06:15 PM
  22. anon(9733840)'s Avatar
    Peter1986,

    With which e-mail app are you doing this? Because with the default app there is no option for the manual setup. And if i try this with the outlook app, it says this:

    "Log in error, select the right service and try again."


    It seems that more people have this problem for the past weeks, strange thing is, with an iphone i can download mail attachments...
    11-22-2015 04:11 PM
  23. peterpan783's Avatar
    OK, I’ve read all the previous postings and was frustrated as everyone else not being able to open any attachments from the stock email application. I will have to disagree that it is an Outlook/Exchange problem. I don’t think so and here is why.

    I’ve had my Samsung Galaxy S5 for almost 2 years now and NEVER had an issue opening any sort of attachments from the stock email app on my phone UNTIL I decided to update my android version from the original 4.4.2 Kitkat to the latest Lollipop. I was being lazy and following the rule, if it ain’t broken, don’t fix it. I had to do successive updates since the newest was now 5.1.1 Lollipop with 5.0 in the middle. So I made a backup of my data, and then performed 2 successive system upgrades.

    My email app was always configured as Exchange Active sync and attachments opened perfectly well. It wasn’t until I decided to update my android that it got broken. I got the same symptoms as everyone else. I got the email list on my inbox, I could see the paper clips showing the attachments, I could open the messages and it would say the file name and whatever size it was, I could tap on it and “download” it and I would see it “download” all the way to 100% but when trying to open it or checking for the file at the download location I would only find a name with 0 bytes in size. This happened regardless of file extension. It happened with pdf, it happened with jpg, it happened with ANY type of file. Simply they were not being saved properly.

    I suspected a permissions issue, but that would make no sense. If there are permission issues writing to that folder, the application cannot write anything there, so we wouldn’t have any files whatsoever, and we are indeed getting files written there, but they are empty. So this problem is a communication issue between the email app and the exchange servers. The email app cannot download the attachments properly. It goes as far as getting ready to save the file and creates the name for it, but it cannot retrieve the actual contents. In my opinion, this is a 200% problem of the stock email app and NOT Exchange.

    Just to prove it, I downloaded and installed Blue Mail, configured it as an exchange account and I was able to download all my emails, save every attachment and preview them normally, inside and outside of the email app, without any tinkering of any sort, so that makes it obvious that the Exchange servers are working properly. If the problem was on the Outlook/Exchange side, then we would have the SAME issue with multiple email clients, and it is not the case.

    I must point out to all those who have had difficulty opening the attachments and have downloaded different types of apps to handle the files, all that is useless when the problem is not with who opens the file but the files themselves. No application will ever open a 0 byte size file because it’s empty, corrupted, not good. It cannot interpret the data properly because there is nothing to interpret.

    So, I used the IMAP settings recommended by peter1986 and it worked perfectly fine. I could open everything normally. This is a workaround to get by while they fix the original problem, though. There is no reason why the accounts configured using Exchange Activesync shouldn’t work.

    We must also consider that in a client-server relationship, it is always the server the one that dictates HOW the client must connect and what parameters to use. It is the client that has to conform to server settings and specifications, not the other way round. So, if one particular client cannot connect to the server for whatever reason while other clients can, the problem to fix is on the client side. The fact that other email clients could connect to the Exchange server and work normally, but not the stock email app points to the email app as the culprit.

    So, if any Samsung engineers are reading this forum, there is an issue with stock email app NOT retrieving email attachments properly from accounts connected via Exchange servers. The new Lollipop update broke something there and it needs to be fixed.
    anon(9733840) likes this.
    11-23-2015 07:19 AM
  24. peter1986's Avatar
    Waw you explained everything clearly. It's true now it's in the hand of samsung to fix it. When I talked with them they ended up blaming outlook. It's true it all started not working all of a sudden and it's when the update was made. I haven't downloaded blue mail yet, but this would be the perfect example to show them it's their email app and other the server. I'll try to contact them and telling them that. If someone else can call them as well it would be good. Maybe I'll make them read what you wrote too

    Posted via the Android Central App
    11-23-2015 08:57 AM
  25. anon(9733840)'s Avatar
    Finally, i got the annoying problem fixed thanks to Peterpan783. I noticed that more people have this problems since recent times, my suspicion is that an update caused this, or that there is something wrong with the mail servers.

    It was the Samsung S5, of an friend, it would perfectly open attachments with the stock e-mail app, for a long time, but then suddenly it just wouldn't. I asked my friend if he did something special with it, he said that he got a message, and after that it wouldn't work. My suspicion is, that it was an update. But my friend disagrees, but isn't that sure about his disagreement. This same problem was also with his Iphone 6, but he doesn't remember getting any message.

    When i saw an attachment, it would say what size it was, when i want to open it, it would download to 100%, but after trying to open the successfully download attachment, it would say that it has 0KB and that the file is not valid. The problems was with 2 mobiles (Iphone 6 and Samsung S5) but with the Iphone 4s not, i scratched my head. Why would it not work with 2 different mobiles and with one it would?

    Things that i tried:
    - Remove mail account, and then add it again.
    - Try to change the attachment size limit, but it was already set to unlimited
    - Instead of the stock mail app, try the Outlook app, no success.
    - Tried what: "Peter1986" said on the second page of this thread. Try to add the mail manually (IMAP), but couldn't do it in the stock mail app since there is no option to add it manually, tried in the Outlook app, and there was an option to add it manually but after typing the mail and password it just wouldn't accept it because it would say this: "Log in error, select the right service and try again."

    How did i fixed it? , i downloaded the Blue Mail app, entered my e-mail and password to add it, and it works.
    11-24-2015 10:59 AM
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