Thank you for your post.
There are currently 41 different models of the Samsung Galaxy S5 and over 3,000 different stock Samsung firmware versions, worldwide, covering 6 different Android platforms, Android 4.4.2, Android 4.4.4, Android 5.0, Android 5.0.1, Android 5.0.2 and Android 5.1.1. Not all issues will affect all models or firmware releases and your answers to the following question will help in the forum's answers to your specific query.
#1. Could you post your Model number and Android version...
To locate these, go to...
Settings > More > About device > Model number and Android version
This will give you the model of Samsung Galaxy S5 that you have and which Android version you are on.
11-11-2015 06:33 AM