06-28-2016 08:24 PM
31 12
tools
  1. IMANUT46's Avatar
    I use the smartphone listed below. When I click on the menu, I have the UNLINK choice on the menu. Most of the duplicate listings, are CLOUD or Google. How do I get rid of the Duplicates without deleting them individually.?

    Smartphone, Samsung Galaxy S5, Lollipop 5.0, Verizon network
    11-12-2015 12:38 PM
  2. jljecj's Avatar
    From contacts select settings, contacts, contacts to display.
    Mojave likes this.
    11-12-2015 01:21 PM
  3. IMANUT46's Avatar
    From contacts select settings, contacts, contacts to display.
    Thanks but when I go to the contact, I have to unlink. When I do, I see an entry for CLOUD. It's those entries I'm trying to get rid of.

    Smartphone, Samsung Galaxy S5, Lollipop 5.0, Verizon network
    11-13-2015 08:27 AM
  4. IMANUT46's Avatar
    I've been having trouble getting all birthdays to show up in my Google Calendar. I suspect that the problem is the (connected via) in Contacts . Some of the contacts are connected via Phone and some are connected via my Google account. How do I change the connected via to one source for all contacts. Thanks.

    Smartphone, Samsung Galaxy S5, Lollipop 5.0, Verizon network
    02-20-2016 09:11 AM
  5. IMANUT46's Avatar
    I have the smart phone listed below. My contacts were probably supplied by Samsung instead of Google. Each time I looked at a contact, there is a duplicate file on the the cloud. How do I get that to stop happening. They are creating duplicates comma and are cluttering up my smartphone with unnecessary and trees. How do I stop it from happening? Thanks.

    Samsung Galaxy S5 Lollipop 5.0 Verizon.
    04-01-2016 03:42 PM
  6. SnowyRa1n's Avatar
    I know Simpler contacts app can scan for duplicates and manage them accordingly.
    04-01-2016 07:18 PM
  7. IMANUT46's Avatar
    I know Simpler contacts app can scan for duplicates and manage them accordingly.
    Mine doesn't. Any other suggestions? Thanks.

    Samsung Galaxy S5 Lollipop 5.0 Verizon.
    04-02-2016 05:42 AM
  8. IMANUT46's Avatar
    How do I stop my smartphone from creating multiple listings when I UNLINK contacts. There are many accounts, PHONE, CLOUD and Google accounts. Do I need to delete the CLOUD account? Thanks.

    Samsung Galaxy S5 Lollipop 5.0 Verizon.
    04-27-2016 09:51 AM
  9. IMANUT46's Avatar
    I just started getting a UNFORTUNATELY, CONTACTS HAVE STOPPED, how do I fix it. Thanks.

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    06-17-2016 11:20 AM
  10. srkmagnus's Avatar
    I just started getting a UNFORTUNATELY, CONTACTS HAVE STOPPED, how do I fix it. Thanks.

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    Clear the app cache for Contacts: system settings > applications > sort by all > contacts.

    Let us know if that helps.
    06-17-2016 12:09 PM
  11. IMANUT46's Avatar
    Clear the app cache for Contacts: system settings > applications > sort by all > contacts.

    Let us know if that helps.
    Unless I did something incorrectly. Your suggestion didn't work. I went into APPLICATIONS /APPLICATIONS MANAGER /CONTACTS, but I didn't see a CLEAR CACHE like there was in Lollipop. Did I miss something?

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    06-17-2016 02:20 PM
  12. can3gxw's Avatar
    Try clearing all your phone's cache. Go to "Settings > Storage > Internal Storage" and tap on "Cached Data" to clear it.
    06-17-2016 04:41 PM
  13. IMANUT46's Avatar
    Can anyone explain why my Contacts icon doesn't work, error message is UNFORTUNATELY, CONTACTS HAS STOPPED, yet the contacts are fully functional in the PHONE application. Thanks.

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    06-17-2016 06:57 PM
  14. B. Diddy's Avatar
    Are all of your contacts in your Google account, or do you have a lot of locally saved contacts in the Phone account? If they're all in the Google account, try going to the App Manager, select Contacts, then Clear Cache/Clear Data. Do the same for Contacts Storage. Now open Contacts again--does it open successfully? If so, wait a few seconds for it to sync your Google contacts again, and then you should be good to go.
    06-17-2016 07:17 PM
  15. IMANUT46's Avatar
    Are all of your contacts in your Google account, or do you have a lot of locally saved contacts in the Phone account? If they're all in the Google account, try going to the App Manager, select Contacts, then Clear Cache/Clear Data. Do the same for Contacts Storage. Now open Contacts again--does it open successfully? If so, wait a few seconds for it to sync your Google contacts again, and then you should be good to go.
    I don't have Google Storage. What else can I do? Your plans sound reasonable and they may work if I can find Google Storage. You've always come through for me. Thanks.

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    06-17-2016 09:07 PM
  16. B. Diddy's Avatar
    I'm not sure if your reference to Google Storage is the same thing I'm thinking of. Go to contacts.google.com on your computer browser--do you see all of your contacts there? If so, then all of the contacts on your phone are probably synced with your Google account.

    To be sure, open the Contacts app, tap More>Contacts to Display, and see if you can choose between your Google account, your Samsung account, and the local Phone account. First choose the Phone account, and see if you have a lot of contacts there. Then check the Samsung account. If neither of those accounts have any important contacts, then they're all with your Google account. This means you can Clear Cache/Clear Data from Contacts and Contacts Storage (as described in my previous post) without danger of losing your contacts.
    06-19-2016 12:09 AM
  17. IMANUT46's Avatar
    I don't want to complcate my original post, but a new issue has surfaced since the Marshmallow Update . I have lost many Google Photos. They are not in the trash or my backup. Additionally, many options you describe are not available. Additionally, although my Google Contacts still return the original error message, all the contacts are fully functional in the PHONE account. Very strange. I think I may have given you an additional problem. Sorry.

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    06-19-2016 08:17 AM
  18. ironass's Avatar
    Have you tried wiping your phone's cache partition since the Marshmallow upgrade?



    Are your missing photos showing as being backed up in Google Photos, online?
    B. Diddy likes this.
    06-19-2016 09:25 AM
  19. B. Diddy's Avatar
    In Marshmallow, when you go to the App Manager and select an app, you may have to tap the Storage category first, then clear cache/data there.

    But I agree with ironass about wiping the cache partition first.
    06-19-2016 01:08 PM
  20. IMANUT46's Avatar
    In Marshmallow, when you go to the App Manager and select an app, you may have to tap the Storage category first, then clear cache/data there.

    But I agree with ironass about wiping the cache partition first.
    I've done both. I also performed the WIPE PARTITION in the RECOVERY menu. They are still missing. Strangely, the contents of the TRASH show photos deleted in the last few days. I used have 60 days in the TRASH with Lollipop. Are these photos gone forever?

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    06-21-2016 06:34 AM
  21. B. Diddy's Avatar
    Does it still happen in Safe Mode? https://support.t-mobile.com/docs/DOC-10696
    06-21-2016 12:04 PM
  22. IMANUT46's Avatar
    Does it still happen in Safe Mode? https://support.t-mobile.com/docs/DOC-10696
    Yes, the results are the same in Safe mode. Any other suggestions?

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    06-21-2016 12:37 PM
  23. B. Diddy's Avatar
    It might be time to reinstall the firmware, which you should be able to do with Samsung Smart Switch.
    06-21-2016 01:36 PM
  24. IMANUT46's Avatar
    It might be time to reinstall the firmware, which you should be able to do with Samsung Smart Switch.
    I'd love to do that. I downloaded Smart Switch, but it's requiring another device to pair it with. I only have one phone and no computer to transfer the Contacts to. Did I miss something?

    Samsung Galaxy S5 Marshmallow 6.0.1 Verizon
    06-21-2016 03:59 PM
  25. can3gxw's Avatar
    You need a computer to back up using Smart Switch (which you do not have access to, unfortunately). The Smart Switch that you have on your phone is used to transfer your information to another phone (which will also have Smart Switch installed).
    B. Diddy likes this.
    06-21-2016 04:01 PM
31 12

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