Originally Posted by
B. Diddy Since you also have the same problem when using headsets, it's clearly not just an issue with the earpiece speaker. Try a cache partition wipe, and if that doesn't work, try Safe Mode:
http://support.t-mobile.com/docs/DOC-10404. If it persists, contact Verizon or Samsung about this.
I've wiped the partition and it didn't help.
Just thought of something. A few days ago, the door covering the USB port broke after 2 years of many openings and closing. That's when the problem started. I noticed that the door appears to be hinged right at the point where the microphone is located. I'm ordering a replacement. I'll let you know if it solves the problem. Thanks again for your help,
Smartphone, Samsung Galaxy S5, Lollipop 5.0, Verizon network