1. AC Question's Avatar
    I went previously to settings, application mgr, Galaxy apps,cleared cach/data, forced stop. I went back to galaxy and tried to delete pictures and it still won't let me delete and "unsupported file" continues to come up. What can I do to l
    get these pics of my phone?
    12-16-2015 06:37 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are the actual photo files saved to Internal Storage or a microSD card? Use a file manager app like My Files to find those files and delete them--don't use the Gallery app.
    tlc4cc likes this.
    12-16-2015 09:43 PM
  3. tlc4cc's Avatar
    No, these unsupported files (pictures) only show up in my gallery. I can't delete them. Please advise.
    12-17-2015 08:01 AM
  4. B. Diddy's Avatar
    Try going to the App Manager, select Gallery, and Clear Cache/Clear Data, then Force Stop. Then open Gallery again, wait a few seconds for the database to repopulate, and see if they're still present.
    12-17-2015 04:58 PM
  5. D1i0t5z3y's Avatar
    Try going to the App Manager, select Gallery, and Clear Cache/Clear Data, then Force Stop. Then open Gallery again, wait a few seconds for the database to repopulate, and see if they're still present.
    I'm having same issues with gallery using S5. I don't have clear cach once I go into settings.
    12-10-2016 07:04 PM
  6. B. Diddy's Avatar
    Welcome to Android Central! When you select Gallery in the App Manager, do you see a Storage category? If so, tap that, and you'll see the Clear Cache/Clear Data options there.
    12-10-2016 08:38 PM
  7. PITBULL0216's Avatar
    So you have some of "those" pictures too?!! Hahaha! I just got finished deleting mine and thank God!
    12-12-2016 01:15 PM

Similar Threads

  1. Replies: 6
    Last Post: 12-19-2015, 06:30 PM
  2. Replies: 1
    Last Post: 12-17-2015, 07:00 AM
  3. Is the footer "What's Going On?" really needed?
    By Q115115 in forum Site Feedback & Help
    Replies: 1
    Last Post: 12-16-2015, 09:47 PM
  4. How do I turn on the notifcations when my screen is off?
    By AC Question in forum General Help and How To
    Replies: 1
    Last Post: 12-16-2015, 09:45 PM
  5. Attaching Dropbox files
    By dadathepanda in forum Samsung Galaxy S6
    Replies: 0
    Last Post: 12-16-2015, 06:28 PM
LINK TO POST COPIED TO CLIPBOARD