1. AC Question's Avatar
    When trying to download any apps in the google playstore it comes up with "error while retrieving information from server [rh-01]".

    Ive tried several things like clear cache/data. factory reset, flight mode etc and nothing seems to works
    01-13-2016 06:24 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this happen on both wi-fi and mobile data?

    Try going to the App Manager, select Download Manager, and Clear Cache/Clear Data, then Force Stop. Now try again.

    If that doesn't work, try going to Settings>Accounts-Google, select your Google account, and remove it completely from the phone. Then add it back again, and see if that helps.

    Make sure you have a valid form of payment associated with your Google account.
  3. B. Diddy's Avatar
    Welcome to Android Central! Does this happen on both wi-fi and mobile data?

    Try going to the App Manager, select Download Manager, and Clear Cache/Clear Data, then Force Stop. Now try again.

    If that doesn't work, try going to Settings>Accounts-Google, select your Google account, and remove it completely from the phone. Then add it back again, and see if that helps.

    Make sure you have a valid form of payment associated with your Google account.
    01-13-2016 06:50 PM

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