1. AC Question's Avatar
    I have a samsung S5 that has not been used for 18 months.
    I had a screen lock pin on it that was made up of letters and numbers. I was able to access my photos and numbers in this phone using this pin.
    Today I have gone to get a number from it and the screen has changed to a telephone key pad look with numbers and letters attached from key 2 to key 9.
    Everytime i try and do a letter, it gives me a number instead, and there does not seem to be a way to change it back from letters to numbers. (2abc, 3def, 4ghi) I need letters first and then numbers.
    I called Samsung and they said they couldn't help me over the phone and that i had to have it picked up by courier and sent to N.S.W as there was no dealer in Perth. I dont want to do it if they are only going to factory reset it as I would like to keep my information on the phone.
    Can someone please help me. i know my password.
    03-07-2016 09:45 PM
  2. dpham00's Avatar
    Use Android device manager to lock the device with your google account password
    03-07-2016 10:23 PM

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