1. AC Question's Avatar
    Okay so my phone went through a factory reset and booted up to the welcome screen. I was automatically signed in and after Google Privacy or something like that Since Friday I had tried this factory reset and it was stuck in recovery, I turned off the phone and turn it back on and its was stuck in recovery again. Now I've decided to leave it overnight to let it restore but now its 7 a.m. and its still stuck in recovering. I don't know if anybody can help me in this issue.
    03-14-2016 06:07 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Was this an unexpected factory reset that happened on its own? Or did you do it because the phone was malfunctioning?

    What exactly does the screen show?
    03-14-2016 04:00 PM
  3. traciss's Avatar
    The phone was displaying a black screen so i was told to factory reset it. So yeah it was malfunctioning.. The screen is showing Restoring... skip is greyed out but i can click back
    03-14-2016 08:16 PM
  4. B. Diddy's Avatar
    Does it say what it's restoring from? Your Google account or your Samsung account?

    Try powering off, then booting into Recovery and wiping the cache partition: https://support.t-mobile.com/docs/DOC-10404
    03-15-2016 11:04 AM

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