1. Kitt1993's Avatar
    Hello Everyone.

    I recently got the update for my G S5. I decided to go ahead and attempt to back up my phone in case something went wrong before updating it. When opening up Samsung Smart Switch, It wanted me to upgrade to Marshmallow first. I did and now when I try to back up my phone, it stops at 4% "Backing up memo". Phone is still on old software what ever that was. I think Lollipop.

    Any suggestions?

    04-23-2016 09:03 PM

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