1. AC Question's Avatar
    Today , I was listening to some music on my Samsung S5 , but then suddenly , the music stopped and the screen turned blank for a second. When the screen returned back to its original state , the fingerprint scanner was gone and a notification stating that it went missing appeared. I've also forgotten my backup password so I have no other ways to unlock my phone so I was wondering if there were any other ways to retrieve back my fingerprint scanner/backup password? (Android Device Manager does not work for me as it only resets alternative password and not backup password)
    05-12-2016 07:30 AM
  2. srkmagnus's Avatar
    Try a factory reset. I can't think of any reason why it would have disappeared like that.
    05-12-2016 07:48 AM
  3. kexing123's Avatar
    Is it possible to retrieve the fingerprint scanner/backup password without a factory reset?Cuz I would like to keep all my other data in my phone
    05-12-2016 08:03 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! This seems very unusual--can you show us some screenshots? http://forums.androidcentral.com/amb...d-central.html

    Also, if you fail the unlock enough times, does it prompt you for your Google account information?
    05-12-2016 06:01 PM

Similar Threads

  1. Replies: 2
    Last Post: 05-12-2016, 06:16 PM
  2. my phone cuts calls and says unable to read sim rest phone
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 05-12-2016, 07:53 AM
  3. Why can't I play media in a call on my galaxy s6?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 05-12-2016, 07:34 AM
  4. Replies: 1
    Last Post: 05-12-2016, 07:20 AM
  5. I can't unlock my backup password on my samsung alpha
    By AC Question in forum Samsung Galaxy Alpha
    Replies: 1
    Last Post: 05-12-2016, 07:19 AM