1. patrickjoc's Avatar
    was just on facebook on my s5 using internet explorer and when using a news link it suddenly said there was a virus and i had to download du cleaner now it will not allow me on the internet using explorer unless i download du cleaner. if i use chrome no problem just explorer

    how do i get rid of it off explorer
    05-31-2016 10:19 AM
  2. PapaGary's Avatar
    It's a scam. Just use Chrome and ignore virus warnings that come from free apps.
    Laura Knotek likes this.
    05-31-2016 10:27 AM
  3. patrickjoc's Avatar
    how do i get rid of it from the phone
    05-31-2016 10:31 AM
  4. patrickjoc's Avatar
    how would i get rid of it?
    05-31-2016 12:38 PM
  5. Javier P's Avatar
    how do i get rid of it from the phone
    Hello Patrick, welcome to the forums. Try this. Go to settings - security - device administrators and make sure this app is unchecked. Then select the app in your app manager, force stop, clear data and then uninstall. Tell us how it goes.
    Laura Knotek likes this.
    05-31-2016 12:48 PM
  6. patrickjoc's Avatar
    hi there thanks for the directions unfortunately the app isnt downloaded on to the phone to be able uninstall its when i go to internet explorer it forces me to the app site to download
    06-01-2016 02:28 AM
  7. Javier P's Avatar
    I thought you had already downloaded that app and wanted to uninstall it. As PapaGary said it's a scam. You could try clearing data for that particular browser in settings - apps and see if it makes any difference.
    Laura Knotek likes this.
    06-01-2016 06:05 AM
  8. patrickjoc's Avatar
    that seems to have worked thank you very much for everyones help very much appreciated
    Javier P likes this.
    06-01-2016 12:41 PM
  9. Javier P's Avatar
    that seems to have worked thank you very much for everyones help very much appreciated
    You're welcome! Glad it helped and thanks for the follow up.
    06-01-2016 01:09 PM

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