1. Guardoz's Avatar

    I just ran an update that come up for my Verizon Samsung Galaxy 5. I didn't pay attention to exactly what was being updated. When phone restarted, there was a pattern lock on the screen. I didn't currently have a pattern lock but did some time ago so tried my old pattern. No luck. Finally tried 5 times and was told needed the backup password. Used my old password (the only one I would have used for this for sure) and it doesn't work. Didn't have a password protection set up on phone either.

    So, pattern is not mine and password isn't either and now locked out. Any tips?

    Thank you very much.

    06-03-2016 04:06 PM
  2. Almeuit's Avatar
    I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.
    You can also check this guide out as well -- http://forums.androidcentral.com/amb...read-here.html.
    06-03-2016 04:23 PM

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