1. AC Question's Avatar
    I will back up the phone with KIES and Helium but need to know how to factory data reset the phone after the backups are completed.
    06-08-2016 10:16 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Go to Settings>Backup & Reset, and do the factory reset from there. If you're planning on selling the phone, make sure you remove your Google account and Samsung account prior to the reset, or else the Factory Reset Protection feature will require the user to enter those accounts again after the reset is finished.

    You can also do a hardware button reset this way: http://support.t-mobile.com/docs/DOC-10404
    06-08-2016 04:35 PM

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