1. AC Question's Avatar
    my mobile has been overloaded
    06-24-2016 11:18 AM
  2. mhinc's Avatar
    my mobile has been overloaded
    Download Samsung Kies or Smart Switch, install on PC, plug in phone, access phone and move pics over.
    06-25-2016 04:46 AM
  3. Feldon's Avatar
    Samsung Kies is unsupported and risky. It stores backups as 1 impenetrable file that, if anything goes wrong during the restore, you lose everything. I don't know if it also has photo backup features, I only used it once and got burned hard.

    Smart Switch at least backs up as separate files, but if you want to manually manage just photos and videos, I'd connect your phone to your computer, go to My Computer, and open the phone directly there. Your photos are stored in the DCIM folder.
    B. Diddy likes this.
    06-25-2016 12:54 PM
  4. B. Diddy's Avatar
    I agree with Feldon. When you connect via USB, swipe down the notification panel, tap the USB icon, and make sure it's set to MTP first.
    Feldon likes this.
    06-26-2016 03:11 AM

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