1. AC Question's Avatar
    My net worked perfectly fine and then it suddenly stopped. It works fine when i am in a home with my own connection set up but when i go out of the house it refuses to work. Normally if that was the case i'd used my portable tethering, but it won't work now.
    I would like to use my net when i am out of the house on my phone.
    Any idea on what is the issue?
    07-14-2016 09:36 AM
  2. altobobcat's Avatar
    It sounds like a mobile data issue. Have you checked if that is still on? Look for the green check mark.

    (Settings -> More settings -> Mobile Networks -> Mobile Data).

    Also worth checking if this isn't a data allowance issue. Finally you can check if your Access Point Settings are still correct. If not, check with your provider what those settings should be.

    (Settings -> More settings -> Mobile Networks -> Access Point Names).

    If that does't work, try a soft reset. Just pull the battery and wait 30 seconds and put it back in.

    Hope this helps!
    07-14-2016 09:59 AM

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