1. catwoman999's Avatar
    Since I did the latest software update (version 6.0.1) my Samsung Galaxy S5 started to reset itself over and over when it is locked and I want to unlocked it, and sometimes when I'm doing anything on it, for example translating a word.
    And when the phone is on airplane mode.


    What should I do ?
    Can anyone help me ?

    THANKS A LOT
    07-14-2016 12:43 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try wiping the cache partition: http://support.t-mobile.com/docs/DOC-10404
    07-15-2016 12:39 AM
  3. catwoman999's Avatar
    Thanks!
    I did it at 14:30 and everything was great! It worked great!!
    But at 22:40 when it was locked it restarted itself again!

    Is there any other solution??
    07-15-2016 04:23 PM
  4. B. Diddy's Avatar
    Did the latest update bring the phone from Lollipop to Marshmallow? If so, then it's possible that some app you've had on your phone is not entirely stable on Marshmallow. Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://support.t-mobile.com/docs/DOC-10696

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears.
    ironass likes this.
    07-17-2016 12:56 AM

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