1. tennislvr8's Avatar
    Randomly when people call me, my phone does nothing. It doesn't wake up, it won't ring or vibrate, regardless of the setting. I can't answer the call because nothing shows on the screen. Sometimes the only way I know, if not told by the caller, is if they left a voicemail. Sometimes there is a missed call notification. The voicemail comes through as soon as it's left, with a notification. VZW was absolutely no help. Everything else on the phone works as it should and this is random. Any thoughts?

    Posted via the Android Central App
    07-17-2016 09:20 AM
  2. B. Diddy's Avatar
    Can the same caller sometimes get through to you? If a given caller always goes to voicemail, go to Contacts, select that contact, tap Edit, then Menu, and make sure it's not set to "All Calls to Voicemail."
    07-17-2016 07:15 PM
  3. tennislvr8's Avatar
    It's random the same caller can have a different outcome at any time. There is. No pattern with any caller that I can find.

    Posted via the Android Central App
    07-17-2016 08:11 PM
  4. B. Diddy's Avatar
    How's your cell signal? Is it poor around the time this happens?
    07-18-2016 01:41 AM
  5. tennislvr8's Avatar
    My cell signal is fine. It happens anywhere at anytime.

    Posted via the Android Central App
    07-18-2016 01:39 PM
  6. B. Diddy's Avatar
    I'm not sure what's going on, but you can try a couple of general things:

    1. Wipe the cache partition: http://support.t-mobile.com/docs/DOC-10404

    2. See if this occurs in Safe Mode (steps are at the bottom of that link).
    Laura Knotek likes this.
    07-18-2016 04:12 PM
  7. TiMar99's Avatar
    Turn off advanced calling feature if enabled. The SIM could be bad, try swapping SIM card.

    Posted via the Android Central App
    07-18-2016 08:54 PM
  8. tennislvr8's Avatar
    Thanks. I will try those things. I don't have any advanced features on I'll ask about the SIM CARD

    Posted via the Android Central App
    07-19-2016 08:22 AM
  9. macmov's Avatar
    I had this problem, drove me crazy. Turned out to be google voice needed to be reset.
    07-19-2016 09:10 PM
  10. tennislvr8's Avatar
    Thanks everyone, nothing worked. I don't have Google voice.

    Posted via the Android Central App
    07-20-2016 07:53 AM
  11. B. Diddy's Avatar
    The next step I can think of would be to reinstall the firmware using Samsung Smart Switch. I think this wipes the phone, so backup or sync your data first.
    07-20-2016 09:19 PM
  12. tennislvr8's Avatar
    Thanks. I'll think about doing that.

    Posted via the Android Central App
    07-25-2016 08:32 AM

Similar Threads

  1. How do I make my Samsung s7 read out incoming calls?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 07-17-2016, 02:56 AM
  2. Replies: 0
    Last Post: 07-16-2016, 10:40 PM
  3. What to press to make emergency call?
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 07-16-2016, 09:38 PM
  4. Does note 3 through at&t have video call option
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 07-16-2016, 04:34 PM
  5. Replies: 1
    Last Post: 07-16-2016, 07:38 AM
LINK TO POST COPIED TO CLIPBOARD