1. hotspurhomer's Avatar
    My phone was switched off and left in a drawer for 2 weeks as i was away when i came back and turned it on I can use everything else on my S5 except making a call and answering a call or voicemail. Not much of a techie so not sure how to back up and reset and i don't want to lose any of my contacts. Any help please.
    08-09-2016 06:16 AM
  2. jasonandrews25788's Avatar
    Try the Software Repair Assistant is built into Kies. It will load a fresh copy of the Software Update, verses a normal factory reset that reloads the existing copy of the software. Kies is available to download on Samsung's website.
    08-10-2016 10:07 AM
  3. hotspurhomer's Avatar
    Where in KIES can i find the software assistant, i have the latest version and can't seem to find it
    08-14-2016 01:28 PM

Similar Threads

  1. Replies: 3
    Last Post: 09-28-2016, 11:29 AM
  2. Galaxy S6 getting warm while taking pics from camera
    By AC Question in forum Samsung Galaxy S6
    Replies: 2
    Last Post: 08-14-2016, 09:17 AM
  3. anyone can participate from pakistan for galaxy phone
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 08-09-2016, 05:38 AM
  4. Galaxy S6 product model CODE is where?
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 08-09-2016, 04:56 AM
LINK TO POST COPIED TO CLIPBOARD