1. Ajhemm's Avatar
    Hi,

    My Galaxy S5 ear piece speaker has stopped working when making or taking phone calls.

    I know the speaker works because when I use whattsapp to make calls it works fine. I can go from putting in earphones to loud speaker then back to the small earpiece speaker if I want in whattsapp.

    I have factory rest the phone and I have downgraded from Marshmallow to Lollipop and back again. With no success.

    Any ideas?
    Thanks in advance
    08-10-2016 07:58 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you make a regular call, does it work with speakerphone, or with wired/Bluetooth headphones?

    Does this persist in Safe Mode? https://support.t-mobile.com/docs/DOC-10696
    08-10-2016 05:25 PM

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