1. Renee Reeves-Vittone's Avatar
    No pictures, contacts, apps, my entire Google account is "lost in space"!!! With Google, tried accounts/recovery, spoken with techs. on phone, opened new account so Google and I could communicate, literally over 100 times. Can someone please help me? Thank you.
    08-16-2016 03:16 PM
  2. BRAVE12's Avatar
    im sorry to hear to hear that renee. im going to do a reset my self and im scare for that same reason trying to find another way. now after you have reset have you encounter another way?
    08-16-2016 03:44 PM
  3. Renee Reeves-Vittone's Avatar
    Hi Brave, on my other phone, a friend backed up everything on his computer, which was good cause I used phones calendar, and it too was gone...good luck. Google did teach me that if you reset password w/them on the cell...it usually takes 24 hours to work...not so on lap top, etc. Again, best of luck and back up on puter!
    08-16-2016 03:54 PM
  4. Renee Reeves-Vittone's Avatar
    Hey Brave...you should know that I am NOT very puter friendly...but I have learned to put everything on SD card and DEFINITELY remove that before resetting. Prob. also with mine was factory wouldn't allow moving apps. etc. to SD card. Metro didnt have an answer for that either. Im hopfully the exception to the rule. AGAIN...GOOD LUCK
    08-16-2016 04:05 PM
  5. lgossin's Avatar
    If you can use Samsung smart switch or find the thread back up back up back up now, lots of good ideas there

    Posted via the Android Central App
    08-16-2016 06:34 PM
  6. Renee Reeves-Vittone's Avatar
    Hello Igossin, do you have any suggestions on how I can retrieve my Google account?
    08-16-2016 06:40 PM
  7. lgossin's Avatar
    Sorry if you can't log into gmail from another device (or you google account in general) I am at a loss. Also Smart switch works as a back up method so if you haven't used it before the factory reset it won't help.
    08-17-2016 07:09 AM
  8. Renee Reeves-Vittone's Avatar
    Thank you Igossin.
    08-17-2016 10:37 AM

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