1. maddles95's Avatar
    Hi all,

    In the early hours of this morning my S5 system update began and has been going ever since (for the last 10 hours). I am not able to use the functions on my phone or do anything. I do not remember the system update every taking this long and there is no percentage complete to indicate how much longer it is going to take.

    I am wanting to know if there is any way to speed it up (WiFi connection is fast and Mobile data is also turned on) or stop it completely so that I can use my phone again.

    Please help.
    08-21-2016 10:29 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! That's far too long, so I suspect something went wrong with the update process. What screen is it stuck at?
    08-22-2016 05:09 AM
  3. maddles95's Avatar
    Hi B. Diddy,

    Problem solved. There was malware on my phone so it wasn't a system update at all. Factory reset seems to have removed it. Thanks for your help though!
    B. Diddy likes this.
    08-22-2016 05:16 PM
  4. B. Diddy's Avatar
    Yikes! Glad you figured it out. Keep an eye on the phone's performance, since malware can be installed to the root (which doesn't get removed with a factory reset--you'd have to reinstall the firmware).
    ironass likes this.
    08-23-2016 06:48 PM

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