1. Sandy Walker's Avatar
    My phone was sitting on my desk minding its own business when I noticed that the screen had gone black and the samsung logo was just flashing slowly on it. I can't restart or anything it is completely stuck. The battery area appears slightly warm. Nothing I have tried is working. Anyone know what this is and how to sort this out please?
    Thanks Sandy
    09-26-2016 06:13 AM
  2. ironass's Avatar
    My phone was sitting on my desk minding its own business when I noticed that the screen had gone black and the samsung logo was just flashing slowly on it. I can't restart or anything it is completely stuck. The battery area appears slightly warm. Nothing I have tried is working. Anyone know what this is and how to sort this out please?
    Thanks Sandy
    Hello and welcome to Android Central Sandy Walker!

    The first thing to try is booting into Recovery Mode and wiping your phone's cache partition as per #1.3 of S5 Update Problems - Dummies Guide to see if that solves your issue.
    09-26-2016 12:38 PM

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