1. Stephanie Estes's Avatar
    After the update to video calling, no one can hear me on my S5. I have done a factory reset, but the problem persists. I have to use my ear buds with a mic, then it's crystal clear. No dirt in the mic opening. Happening to DH phone as well. Not happy with this new service. I don't plan on making video calls. Please help.
    11-26-2016 06:00 PM
  2. srkmagnus's Avatar
    After the update to video calling, no one can hear me on my S5. I have done a factory reset, but the problem persists. I have to use my ear buds with a mic, then it's crystal clear. No dirt in the mic opening. Happening to DH phone as well. Not happy with this new service. I don't plan on making video calls. Please help.
    Check to make sure you have not accidentally muted the call. If you don't plan on making video calls then perhaps try using an alternative app/service.
    11-26-2016 07:23 PM

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