1. cbs1507's Avatar
    I have an issue with a Samsung S5 (g900a). Sometimes the phone operates normally. But ever now and the screen freezes and leaves a scratchy screen (similar to the scratchy tv screen). Has anybody every had this happen?
    12-11-2016 02:47 PM
  2. B. Diddy's Avatar
    Hard to say if this is due to a hardware or software issue. You could try booting into Safe Mode, which can help distinguish a 3rd party app vs a preinstalled app/system/hardware issue, but this can be tedious if the problem doesn't happen frequently: https://support.t-mobile.com/docs/DOC-28456
    12-11-2016 06:29 PM
  3. cbs1507's Avatar
    How so you boot into safe mode?
    12-17-2016 09:33 AM
  4. ironass's Avatar
    How so you boot into safe mode?
    A good start would be to click on the link in B. Diddy's previous post, as this walks you through the process.
    B. Diddy likes this.
    12-17-2016 10:41 AM