1. joca666's Avatar

    I have a Samsung galaxy S5 and never had problems. Now since a few days I have charging problems.
    This is what happens:
    - When the phone is ON, it looks like the phone detects the charger and immediately disscontects the charger. This repeats the whole time till I disconnect the charger.
    - Sometimes when the phone is ON it does not detect the charger.
    - The phone only charges when the phone is OFF!!!

    The problems is not the charger or the battery since I have an other S5 and replaced the battery and charge. The problem still remains.

    I've read in the forum that sometimes a factory restore helps. I have done the factory reset but the problem still remains!

    Any suggestions?
    01-12-2017 01:54 AM
  2. B. Diddy's Avatar
    Check the microUSB port to make sure there isn't any debris in there -- use a can of compressed air to blow it out. Also inspect the pins in there -- do they look bent or damaged at all?
    01-12-2017 01:56 AM
  3. joca666's Avatar
    I have already tried to clean the connector with a can of compressed air.
    I did not check the pins of damage. I will do that.
    But if it was damaged I would not charge when the phone was OFF correct?
    01-12-2017 02:40 AM
  4. joca666's Avatar
    the pins look ok.
    what could it be?
    01-12-2017 08:07 AM
  5. B. Diddy's Avatar
    I would still suspect some hardware issue, which would require a trip to the repair shop to further diagnose. One other thing to try would be to see if this persists in Safe Mode: https://support.t-mobile.com/docs/DOC-28456
    01-12-2017 10:06 AM

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