1. bonscottmc's Avatar
    I recently updated my Galaxy S5 to Marshmallow and was notified of a new software update a few days ago, yet it keeps failing to install.

    This is the info from the software update:
    Version G900IDVU1CPL1/G900IX5A1CPL1/G900IDVU1CPL1
    Improved stability

    My phone will download the update, then reboot and start installing it, but every time it will get to 26% and then say 'error'. When the phone starts up again I'll get a message saying 'Failed to update software please visit a Samsung service centre.'

    Here's some more info about my phone if it helps:
    Network: Optus Australia
    Model number: SM-G900I
    Android version: 6.0.1
    Baseband version: G900IDVU1CPJ1
    Kernel version: 3.4.0-9465984
    dp1@SWDD5806 #1
    Fri Nov 1116:24:44 KST 2016
    Build number: MMB29M.G900IDVS1CPK1

    Any help would be greatly appreciated.
    02-03-2017 03:23 AM
  2. B. Diddy's Avatar
    Moved from the Marshmallow forum to the S5 forum.
    02-03-2017 12:44 PM
  3. TwitchyPuppy's Avatar
    Try with Samsung Kies, that might help.
    02-04-2017 08:21 AM
  4. ironass's Avatar
    PLAN B:

    Download the stock Optus, Marshmallow firmware, linked below, and flash it via Odin by carefully following the instructions and video in the the links of #1.11 of 42 Galaxy S5 models - Dummies Guide.

    Model SM-G900I
    Model name GALAXY S5
    Country Australia (Optus)
    Version Android 6.0.1
    Changelist 9465984
    Build date Fri, 30 Dec 2016 13:18:56 +0000
    Security Patch Level 2017-01-01
    Product code OPS
    B. Diddy likes this.
    02-04-2017 09:50 AM
  5. bonscottmc's Avatar
    This phone doesn't work with Kies, only Smart Switch. I just checked and apparently there's another different software update through Smart Switch (over 1GB)..

    Updated it with Smart Switch. No problem. The 184.99MB 'Improved Stability' update through the phone has now gone, so I don't know what the go was there.
    02-07-2017 08:30 AM
  6. ironass's Avatar
    Kies PC suite was discontinued for phones after the Lollipop update. Since then, Smart Switch is used.
    Laura Knotek likes this.
    02-07-2017 08:51 AM
  7. bonscottmc's Avatar
    Oh ok. Thanks for clearing that up

    Everything seems to be fine now. Still kinda confused about the different updates though.
    02-07-2017 09:18 AM
  8. ironass's Avatar
    Oh ok. Thanks for clearing that up

    Everything seems to be fine now. Still kinda confused about the different updates though.
    At this stage, most carrier phones are just releasing updates for the latest Google security patch.
    Laura Knotek likes this.
    02-07-2017 10:33 AM

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