1. AC Question's Avatar

    I've had my S5 for a while and it's been working fine. I charge it with various chargers, cords, and have never had a problem. All of the sudden it is not taking a charge. No matter what cord or charger I use, I get the message

    "The connected charger is incompatible with this phone. To prevent damage to this phone, charging has been stopped. To continue charging, use the original charger and cable that were provided with this phone."

    Those days are gone... i have no idea where the original charger is. I can probably find the original cord. But I have tried different cords (including one that has the extra wide connector and charges faster). I've tried plugging into a laptop USB port, a Samsung charger (that came with a tablet) and another generic charger that has 5 ports and works fine on other devices.

    I even tried switching batteries and I still get the message.


    I'm going to take out the memory card and back up everything that's on there, but I would hate to have to do a factory refresh on the internal memory.

    any ideas???!?!?!?!?!?!??!?!?!?!?!

    gary in vermont
    02-21-2017 10:42 PM
  2. belodion's Avatar
    Welcome. It could be that the USB port is damaged, or even just dirty. But that's only one possibility.
    02-22-2017 12:03 AM
  3. garybeckvt's Avatar
    I carefully poked around in the charge port with a plastic toothpick and I blew some compressed air in there. Still I can't charge, no matter what cord or charger I use.

    ANY IDEAS??? My battery is dying and I can't charge it! Help!!!!
    02-22-2017 10:12 AM

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