1. Ransomdnfull's Avatar
    Unable to save new contacts keeps preventing me from naming incoming message senders. Tried the cache and data clear but still not functioning.
    patjegool likes this.
    03-15-2017 10:53 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which account are you trying to save them to? Google, Samsung, or local Phone account?
    03-15-2017 06:09 PM
  3. Ransomdnfull's Avatar
    Tried saving to phone, Google and facebook. None worked.
    03-15-2017 10:45 PM
  4. B. Diddy's Avatar
    Did you only clear the app cache, or did you also clear the system cache partition as well? https://support.t-mobile.com/docs/DOC-28492
    03-15-2017 11:26 PM
  5. Ransomdnfull's Avatar
    tried clearing system cache partition and no improvement
    03-16-2017 01:47 AM
  6. B. Diddy's Avatar
    Ok, see if it happens in Safe Mode: https://support.t-mobile.com/docs/DOC-28456
    ironass likes this.
    03-16-2017 02:51 AM
  7. Ransomdnfull's Avatar
    yes...still failing in safe mode.
    03-16-2017 09:13 AM
  8. B. Diddy's Avatar
    Strange. Does this only happen when you're trying to add a contact from the Messaging app? What if you go to Contacts directly and manually input a new contact?
    03-16-2017 02:01 PM
  9. Ransomdnfull's Avatar
    it won't let me save a phone caller or message sender. I go to contacts and gives me a death circle and the statement...updating contacts list to reflect change of language....then just keeps spinning without any contacts. went to back up in cloud and they show no contacts. went to Verizon dial out app and when I started to punch in the number I wanted to call, it knocked me off with ...messaging has stoped or contacts have stopped. pretty soon the phone will be part of my wall !!
    03-16-2017 02:19 PM
  10. Ransomdnfull's Avatar
    the only way I was able to make a phone call was through truecaller's app which I downloaded out of desperation. when I tried to save the contact from that phone call, it kicked me back to the Verizon contacts page which showed no contacts and when I tried to add it there...same contacts has stopped lock out. I'm thinking factory reset is all that's left.
    03-16-2017 02:26 PM
  11. Ransomdnfull's Avatar
    one other ***** thing is that sync is not working in Chrome and has a posted claim that it will be back soon....been days now. backup to the cloud backed up all but contacts...claims it couldn't back that up with a failed statement....doh !!
    03-16-2017 02:30 PM
  12. B. Diddy's Avatar
    You're not using Verizon Cloud, are you? I wonder if that might be causing the glitch.

    The factory reset might be the next step. If that doesn't work, then reinstall the firmware using Smart Switch. http://www.sammobile.com/forum/showthread.php?t=29914
    03-16-2017 02:33 PM
  13. Ransomdnfull's Avatar
    You're not using Verizon Cloud, are you? I wonder if that might be causing the glitch.

    The factory reset might be the next step. If that doesn't work, then reinstall the firmware using Smart Switch. http://www.sammobile.com/forum/showthread.php?t=29914
    Google cloud says they have nothing in storage. Verizon cloud same thing. yet in google, my contacts are all there. how can I get them from Google to the contacts and phone apps? delete and reinstall contacts app?
    03-16-2017 06:06 PM
  14. Ransomdnfull's Avatar
    Google cloud says they have nothing in storage. Verizon cloud same thing. yet in google, my contacts are all there. how can I get them from Google to the contacts and phone apps? delete and reinstall contacts app?
    can I do that switch you suggested without factory reset?
    03-16-2017 06:07 PM
  15. B. Diddy's Avatar
    I think reinstalling the firmware via Smart Switch will wipe the phone.

    To sync your Google contacts to the phone, go to Settings>Accounts-Google, and make sure Contacts sync is turned on.
    Ransomdnfull likes this.
    03-17-2017 01:19 AM
  16. Ransomdnfull's Avatar
    all was turned on and all sync except fail on people/contacts. going to try forcing sync by checkin from phone app...wish me luck
    03-17-2017 09:16 AM
  17. Ransomdnfull's Avatar
    all was turned on and all sync except fail on people/contacts. going to try forcing sync by checkin from phone app...wish me luck
    well that didn't work...typed in three characters and immediately got knocked off with ...contacts has stopped...look out wall...here it comes !!
    03-17-2017 09:19 AM
  18. B. Diddy's Avatar
    If all of your contacts are in your Google Contacts in the cloud, then go to the App Manager, select Contact Storage, and Clear Cache/Data. Then go back to the Accounts menu and see if you can resync.
    03-17-2017 10:56 AM
  19. Ransomdnfull's Avatar
    it's hopeless....now I can't even check my voice mail...it knocks me off the dialer with ...contacts has stopped...kill me now !!
    03-17-2017 02:24 PM
  20. Ransomdnfull's Avatar
    I dropped Verizon cloud and lost a lot of data. might as well reset
    03-17-2017 02:26 PM
  21. B. Diddy's Avatar
    Sorry to hear about the problems. Are you sure that lost data isn't still in the Verizon Cloud somewhere (as opposed to being on the phone)?
    03-17-2017 04:28 PM
  22. Ransomdnfull's Avatar
    I'll ask at the store to pull it back if it's still there. many great photos and stuff up there I hope. thanks for all your help. I'll get back to once I get a clue to what happened and how to recover. thanks B.
    B. Diddy likes this.
    03-17-2017 09:05 PM

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