04-09-2017 12:26 AM
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  1. AC Question's Avatar
    AC Question
    I had dropped my phone ,that was in a case, on a carpeted floor and it will not turn on There have been previous problems like this, I drop it and then I have to wait for it to "reboot" but now it does not turn on at all. I plug it in and it wont even vibrate to register that its charged. The lights on the bottom sometimes light up, but only briefly. The red light on the top sometimes turns on but briefly as well when I go to charge it.
    04-08-2017 05:07 PM
  2. ironass's Avatar
    ironass
    If it does not turn on, then I am afraid it is a trip to the nearest Samsung Service Point.
    04-08-2017 06:52 PM
  3. Tim1954's Avatar
    Tim1954
    Trusted Member
    Q&A Team
    Make sure the battery terminals are touching where they should be.
    04-09-2017 12:26 AM
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