1. Janet E C's Avatar
    I signed up for Android Pay and have to have the screen locked. I use the fingerprint scanner. When I turn my phone on in the mornings, the fingerprint scanner never works and my backup password never works. There is an option to change the password. I then have to change my password which then logs me in and I can then use the fingerprint scanner. Does anyone know why this is happening? I know my password. Is there a fix for it?
    07-17-2017 08:04 AM
  2. B. Diddy's Avatar
    What happens when you try to use the fingerprint sensor? Does it actually ask you to use the sensor? Does it give you an error message?
    07-17-2017 11:28 AM
  3. can3gxw's Avatar
    The fingerprint scanner is disabled when you first start your phone. This is by design, and not a bug. All "current" versions of Android act this way. It's a security measure. The first time you turn on your phone, you MUST enter your backup password. Then, each time it locks, you can unlock with your fingerprint.
    07-26-2017 07:24 AM

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