1. C Asks's Avatar
    I currently have my S5 secured by fingerprints and a backup password. My fingerprints work fine, but I forgot my backup passord. I've tried to solve this issue by deleting my registered fingerprints, but a pop up appears and phone wont allow it. How can I reset my backup password without having to reset everything?

    Thank you in advance for any and all help!
    09-03-2017 12:22 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! The phone should still be asking you for your backup password/PIN periodically, for extra security, even if the fingerprint sensor is working normally (e.g., if you reboot the phone). Is that not happening?
    09-03-2017 08:59 PM
  3. C Asks's Avatar
    No, the phone isn't asking for any pins or backup passwords. I've been doing well using only my fingerprints for now.
    09-04-2017 12:49 AM
  4. jljecj's Avatar
    Restart phone. When it asks for password select forgot password. If you S5 doesn't utilize this feature you will have to factory reset. Mine is a Verizon branded S5.
    09-04-2017 10:03 AM
  5. C Asks's Avatar
    Thank you for the advice! I dont knw if this makes a difference, but mine is an At&t phone. I'll take it to the At&t store today.
    09-04-2017 10:19 AM
  6. Bertram Rose's Avatar
    i updated my samsung s5 and now its asking for a backup password that i forgot.
    how do i reset it
    06-08-2019 11:12 PM
  7. B. Diddy's Avatar
    Welcome to Android Central! Here's how to do a hardware key factory reset: https://support.t-mobile.com/docs/DOC-28449. Keep in mind, though, that with Factory Reset Protection in effect, the phone will ask you for the Google account and password associated with the phone -- hopefully you remember that!
    06-09-2019 01:52 AM

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