1. Ken W1's Avatar
    Hi folks. Ken here (an old fart workin in the patch of course). I'm on here because I have a big problem. I'm sortuv a new Android guy but I'm totally hooked now (thank you son). I bought a S5 neo awhile back and totally loved it. Until the other day when It upgraded to Nugat 7. Oh man does this phone suck now. [language redacted by Mod] phone service, bluetooth drops off, battery life is totally gone, you name it. It sucks. Not as bad as that
    POS iphone mind you but I need help
    can3gxw likes this.
    09-16-2017 10:57 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! I moved this from the Intros forum to the S5 forum, since you're more likely to get an answer to your question here.

    Wow, it's pretty amazing that Samsung decided to update the S5 Neo to Nougat -- this was an official update over-the-air, rather than a manual download from a website, right? Have you already tried wiping the cache partition? https://support.t-mobile.com/docs/DOC-28492
    09-17-2017 01:36 AM
  3. can3gxw's Avatar
    Yes - the Canadian S5 Neo upgraded to Nougat a few weeks ago.
    As much as most people don't want to, I would first suggest a full factory reset. When going from one full version to another (like your Marshmallow to Nougat - 6 to 7), it is always recommended. It's not the phone giving you your problems, but most likely the leftovers from 6.0 and outdated apps.

    Try a full reset (let me know if you want the steps), then redownload and allow all your apps to update. You will most definitely find a difference between night and day.
    09-17-2017 08:07 AM
  4. can3gxw's Avatar
    Wow, it's pretty amazing that Samsung decided to update the S5 Neo to Nougat -- this was an official update over-the-air, rather than a manual download from a website, right? Have you already tried wiping the cache partition? https://support.t-mobile.com/docs/DOC-28492
    This is an official, OTA update.
    B. Diddy likes this.
    09-17-2017 08:08 AM
  5. STARGATE's Avatar
    Welcome to Android Central Ken, sorry you're having trouble with your device.

    Thankfully, there are always members here that will help you out.

    Let us know if you need help with that factory reset, if you decide to go that route.
    And remember to back up all your documents, pictures, videos and important stuff from the device before doing the factory reset.

    Sent From Inside the TARDIS with my Note 8
    09-20-2017 07:06 AM
  6. Xavier Black's Avatar
    ..also you can always go back as far to 5.0 or even lower..I did that upgrade..because that was a horrible downgrade for me being in 6.0 or 7.0..

    Let me know.
    09-23-2017 10:45 PM

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