1. uncaged74's Avatar
    Can't Reply to Emails - Work Phone

    Started a few weeks ago; thinking MAYBE after an update. What I have already tried:

    1. formatted phone and re-entered and still can't reply to emails
    2. added the email account to another phone and that works
    3. called the Exchange/Email hosting company (AppRiver) and they were not able to assist with it
    4. OWA and Outlook work just fine

    In short, confirmed/narrowed-it-down to the just the phone which is my Samsung Galaxy S5

    I requested a new phone but who knows if/when that will ever happen.

    Thinking maybe uninstalling an update but never done that before so need input on that.

    Possible different mail program. Suggestions?
    01-04-2018 10:10 AM
  2. jasonandrews25788's Avatar
    use Inbox by Gmail client.
    01-04-2018 10:34 AM
  3. hallux's Avatar
    What, exactly, is the issue you're having? You're not real clear on that point. There have been quite a few people recently expressing issues like this and some wonderful member has found a fix. See if this thread matches your issue and follow the suggested fix - https://forums.androidcentral.com/as...-messages.html
    01-04-2018 10:39 AM
  4. mey_dey_ah's Avatar
    I've been having the same issue at the same time. When I try to reply to a email the the screen says loading message but never actually does. When I try to send the email anyways nothing happens. I have to compose a new email in order to reply.


    Can't Reply to Emails - Work Phone

    Started a few weeks ago; thinking MAYBE after an update. What I have already tried:

    1. formatted phone and re-entered and still can't reply to emails
    2. added the email account to another phone and that works
    3. called the Exchange/Email hosting company (AppRiver) and they were not able to assist with it
    4. OWA and Outlook work just fine

    In short, confirmed/narrowed-it-down to the just the phone which is my Samsung Galaxy S5

    I requested a new phone but who knows if/when that will ever happen.

    Thinking maybe uninstalling an update but never done that before so need input on that.

    Possible different mail program. Suggestions?
    01-15-2018 05:34 PM
  5. hallux's Avatar
    @mey_dey_ah did you read the post I linked? There was a solution posted there.
    01-16-2018 04:30 AM

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