1. Lolerskates84's Avatar
    Hi there. My computer doesn't recognize my S5 and my S5 does not recognize that it is connected to a computer.

    When I connect via usb nothing happens on the PC. No notification of a new device. It is not listed under "This PC". The phone charges, but I do not get a notification of a USB connection in the notification menu (see image) I tried 3 different ports and still nothing. I also tried this with other laptops and they don't recognize the phone either.

    I checked the status under Developer Options and MTP is checked off (see image). I dialed *#0808# and selected the MTP button and still nothing (see image).

    Any other suggestions on how to get them to communicate?
    Thank you.

    Can't Connect S5 to PC-screenshot_2018-01-10-10-16-14.jpgCan't Connect S5 to PC-screenshot_2018-01-10-09-55-16.jpgCan't Connect S5 to PC-screenshot_2018-01-10-09-57-55.jpg
    01-10-2018 10:33 AM
  2. can3gxw's Avatar
    Have you ever had it connected? It sounds like a driver problem. I would suggest you download and install Samsung's Smart Switch. That will install all the proper drivers. Then try connecting your phone and see if your laptop recognizes it.
    01-10-2018 02:11 PM
  3. Lolerskates84's Avatar
    Nope - never had it connected. Ok will try that, thank you!
    can3gxw likes this.
    01-10-2018 05:14 PM

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