02-26-2018 07:31 PM
44 12
tools
  1. Nola Barrett's Avatar
    You say that it is not doubling the photos, is just a different way to view them. If you look at the screen shot you can see that alot of the photos are doubled. Now some are tripled. There are going on 3000 now. The option in the drop window for these are, a sideshow. Or details. If I hold down on a photo that group all get a box on it to check. I did that and then there was the option to delete, but it says that they are unsupported files. That just happened a couple hours ago, so that is something different. I think if I put this in the wrong spot. If it is can you please share it with b.diddy, thank you
    02-24-2018 10:06 AM
  2. chanchan05's Avatar
    You say that it is not doubling the photos, is just a different way to view them. If you look at the screen shot you can see that alot of the photos are doubled. Now some are tripled. There are going on 3000 now. The option in the drop window for these are, a sideshow. Or details. If I hold down on a photo that group all get a box on it to check. I did that and then there was the option to delete, but it says that they are unsupported files. That just happened a couple hours ago, so that is something different. I think if I put this in the wrong spot. If it is can you please share it with b.diddy, thank you
    Your screenshot isn't loading for me so I was going by descriptions. Could you try to upload again?
    02-24-2018 10:33 AM
  3. Nola Barrett's Avatar
    I don't know how to, Guytronic sent me a link to read on how to attach but I had to start a new thread. so that why there was a new thread. but i will go back to that and see if it tells how to upload. I'd rather do that with all the screen shots instead of part of what
    the last one. do you know how? maybe you can just tell me easier than me trying to figure it out. I know how to upload and download things, but I have to have a button to push to say start upload. lol. I'll check it out
    02-24-2018 03:39 PM
  4. B. Diddy's Avatar
    Your screenshot isn't loading for me so I was going by descriptions. Could you try to upload again?
    I merged the other thread where the OP had posted the screenshot -- it's currently post 11 in this thread.
    02-24-2018 05:05 PM
  5. B. Diddy's Avatar
    You say that it is not doubling the photos, is just a different way to view them. If you look at the screen shot you can see that alot of the photos are doubled. Now some are tripled. There are going on 3000 now. The option in the drop window for these are, a sideshow. Or details. If I hold down on a photo that group all get a box on it to check. I did that and then there was the option to delete, but it says that they are unsupported files. That just happened a couple hours ago, so that is something different. I think if I put this in the wrong spot. If it is can you please share it with b.diddy, thank you
    Don't long-press a photo -- just tap it once to make it fullscreen, then look for a Delete button. It might be a trash can icon that's immediately visible, or you might have to tap the screen again to get the Delete button, or you might have to tap the Menu button. Now, compare two of the duplicate photos -- do both of them give you a Delete button?

    I'd like to figure out if we can turn off the syncing of your cloud photos (Picasa/Google Photos) to your stock Gallery app. Go to your System Settings, tap Accounts, then Google, and show us a screenshot of what sync items show up there. (You might have to take two screenshots if you have to scroll down to see the whole list.) Also select your Samsung account and show us a screenshot of those sync items. In case you need a refresher on how to attach images to a post, see this: http://forums.androidcentral.com/gen...d-central.html. It works best if you use the main forum site on your desktop browser, not the mobile Android Central app.
    02-24-2018 05:11 PM
  6. Nola Barrett's Avatar
    yes. it does give me an option to delete photos in the time rime part, but when I click on the duplicates it says they are unsupported files and doesn't do anything. but I can share to .....messenger, upload to Google photo save to drive, android beam or Google plus. which one will get to my account with you guys.
    02-24-2018 05:28 PM
  7. chanchan05's Avatar
    Have you tried clearing the gallery app's data?
    02-24-2018 05:32 PM
  8. Nola Barrett's Avatar
    where do I do that at? if I do that, I won't lose any photos will i?
    02-24-2018 07:43 PM
  9. chanchan05's Avatar
    where do I do that at? if I do that, I won't lose any photos will i?
    No. It only clears app data like thumbnails. The photos themselves aren't app data. Just go to settings>apps>look for gallery>open it>clear data.

    I do this on my pre marshmallow devices after factory resets and I forget to turn off Picasa sync immediately. I turn off the sync and after data clear, synced photos are gone and my own photos are un touched.

    Still I haven't had an S5, so just back the photos up just in case.
    02-24-2018 10:14 PM
  10. Nola Barrett's Avatar
    okay, yes I have cleared cache and data, which I usually never do because it does say when you clear the data, that it clears the application files, setting, account and database, etc. I thought that was something I needed. if it gives me a warning, I don't do it. so should I do that on all my apps? also I still have a lot of screen shots that I need to upload in here. they are on 1 drive and can be uploaded. but I'm not sure if it can go from my drive to this forum. do you or b.diddy know?
    02-25-2018 03:26 PM
  11. B. Diddy's Avatar
    Clearing the app cache/data for the Gallery app will not delete your actual photo files. It will clear out the image database that the system creates for the Gallery app (by scanning all storage areas of the phone for image files to add to the database), but then once you reopen the Gallery app, the database will rebuild. If your Gallery app (or the phone itself) isn't set to sync to your Picasa/Google Photos in the cloud, then the database should regenerate with only your locally saved photos showing.

    But this assumes your phone is not syncing to your Picasa/Google Photos in the cloud. This is why I'd like to see your sync settings in the System Settings>Accounts menu. You should be able to attach photos to a post in this thread using the steps I linked previously. If your screenshots are saved to OneDrive in the cloud, then I suggest that you download those screenshot images to your computer and attach them using the desktop forums website.

    Your mention of OneDrive raises another possibility that I don't have direct experience with -- are you using a Sync Photos to OneDrive option? If so, that might be the culprit as well.

    One easy way to tell if your phone is syncing photos to Google Photos is to go to photos.google.com on your web browser and see if those duplicated photos are there.
    02-25-2018 05:18 PM
  12. Nola Barrett's Avatar
    they aren't duplicating in Google photos, just in time. I just got 1 drive and that is the only photos it has, the screen shots I wanted to post here. I will go to the pc website to try to do this and will let you know. after you see the step by step screenshots that I have taken and then see the time photos, you will have a better understanding of what I'm trying to say. I'll do that right now.
    02-25-2018 05:40 PM
  13. Nola Barrett's Avatar
    b.diddy chanchan05 there are a lot of these and I don't know how to make small. But I inserted image cause I don't see where to insert an attachment. I inserted them, I first tapped on Gallery and it opened up to the one thing saying Picassa and tapped on it to show how those pictures are. then I tapped the 3 lines and showed you the options of albums and time, the ones after that are the time photos and they just keep getting more and more, there are over 2 thousand so I didn't get them all.Attachment 279709Attachment 279710Attachment 279711Attachment 279712 and I also uploaded screen shots of what is synced.
    photos are tripled-screenshot_2018-02-24-15-57-14.jpgphotos are tripled-screenshot_2018-02-24-15-47-46.jpgphotos are tripled-screenshot_2018-02-24-15-48-40.jpgClick image for larger version. 

Name:	Screenshot_2018-02-24-15-48-40.jpg 
Views:	2 
Size:	353.4 KB 
ID:	279704Click image for larger version. 

Name:	Screenshot_2018-02-24-15-48-40.jpg 
Views:	2 
Size:	353.4 KB 
ID:	279704photos are tripled-screenshot_2018-02-24-15-49-07.jpgphotos are tripled-screenshot_2018-02-24-15-50-39.jpgClick image for larger version. 

Name:	Screenshot_2018-02-24-15-50-39.jpg 
Views:	1 
Size:	413.1 KB 
ID:	279706photos are tripled-screenshot_2018-02-24-15-54-10.jpgClick image for larger version. 

Name:	Screenshot_2018-02-24-15-54-10.jpg 
Views:	1 
Size:	403.2 KB 
ID:	279707
    finally, I feel relieved somehow and still have the time thing. haha
    Attached Thumbnails photos are tripled-screenshot_2018-02-24-15-53-32.jpg   photos are tripled-punkybunge1.jpg   photos are tripled-punkybunge2.jpg   photos are tripled-punkybunge3.jpg   photos are tripled-punkybunge4.jpg  

    02-25-2018 06:53 PM
  14. Nola Barrett's Avatar
    these didn't show up like I intended them to but hopefully by my description of events, you can figure it out. Also, the 3 that are there with Picasa on the top, are not doubled on my phone. I think I clicked the button more than once cause I expected to see something appear after clicking the 1st time. I hope you can make some kind of sense out of this. Ya'll help with pc,s also? lol
    02-25-2018 06:59 PM
  15. B. Diddy's Avatar
    Ok, THAT'S what I wanted to see. In the Sync Settings, uncheck Sync Picasa Web Albums. After you do that, if you still see the duplicates, then clear the app cache/data again from the Gallery app as previously described. Now see if the duplicates are still there.
    chanchan05 likes this.
    02-25-2018 08:05 PM
  16. chanchan05's Avatar
    What B.Diddy said.
    B. Diddy likes this.
    02-25-2018 08:13 PM
  17. Nola Barrett's Avatar
    lol, I did have it Un checked, but something happened with my Google mail and said I had to sync it. not the Picasa Web. but the mail. and the Picasa is not doubling photos, it's in time. but I will go back and Un check it again and then let you know exactly what it says about the mail. but it won't say it right now. but by tomorrow. thank ya'll for all your help and hanging with me through all the confusion.
    02-25-2018 08:21 PM
  18. B. Diddy's Avatar
    Hmm, Gmail should not have anything to do with Picasa Web Albums syncing. If you see that again, tell us exactly what you did to get that message.
    02-25-2018 09:56 PM
  19. Nola Barrett's Avatar
    it was my Gmail account. because I took the sync off through my Gmail account, it stopped updating. so I couldn't get new mail. but I got that fixed. but I have used 1.2GB of data in less than a month. since I reset the phone and all the photos on time. which are the Picasa pictures. so, my insurance is still good on this and I'm just going to send it back. I was going to to start with but decided to see if resetting would fix it. it did, but it caused more problems. but thank you so much for all your help.
    B. Diddy likes this.
    02-26-2018 07:31 PM
44 12

Similar Threads

  1. What sleeve are you using!
    By Mike Dee in forum Google Pixelbook
    Replies: 24
    Last Post: 06-15-2018, 01:48 AM
  2. Why can't I get rid of an unread message badge when there are no unread messages?
    By Android Central Question in forum Ask a Question
    Replies: 8
    Last Post: 02-26-2018, 04:46 PM
  3. Replies: 2
    Last Post: 02-21-2018, 06:49 PM
  4. Pixel 2 Photos I've taken never load in Google Photos.
    By Mormont in forum General Help and How To
    Replies: 1
    Last Post: 02-21-2018, 10:03 AM
  5. Replies: 0
    Last Post: 02-21-2018, 08:02 AM
LINK TO POST COPIED TO CLIPBOARD