02-26-2018 07:31 PM
44 12
  1. Nola Barrett's Avatar
    Hello, I am completely stumped and hope someone can help me. I had to reset my phone back to factory recently and something happened with my photos. Before reset, I took a picture and it went to my gallery as well as Google photos where photos were dated. In my gallery, you could delete and edit photos. I also had a folder called Picasso which had all photos and could not be deleted. Now after the reset, I take a photo and it goes into a folder that says gallery, you click to open gallery and there is the photo or s that were taken that day. You can not delete nor edit them. Also Picasso is there which mine now has over 1 thousand. There are 3 lines in the upper left corner. The drop down window gives you 2 options, one is called album and that's the one you are on. The other option is called time, click on it and it acts and looks just like Picasso, can not delete and they are all dated and cannot edit. But on time there are at least 3 of each item. Can't uninstall cause that's not an option anywhere. And the only place to edit or crop a photo is to go to your camera and click on the last photo taken. Also, you cannot use any photos here for contacts or add any of them to anything. Please help. Also, after resetting, it says there is nothing on my SD card anymore. And I had to put everything back on it except my photos and I cannot put those on.
    02-21-2018 09:16 PM
  2. Nola Barrett's Avatar
    I guess this has stumped us all. getting no help
    02-22-2018 05:13 PM
  3. Guytronic's Avatar
    Apologies for nothing as far as help.
    Was that folder named Picasso a preinstalled Samsung app?

    This kind of sounds like your photos are uploading to 3 different cloud services.

    When you reset your phone was the "wipe external memory" box selected?
    02-22-2018 05:31 PM
  4. B. Diddy's Avatar
    Picasa is what Google Photos used to be -- the name and icon still persist, primarily in Samsung devices, and represent photos that have been backed up/uploaded to your Google Photos in the cloud. If you have your Gallery synced to Picasa/Google Photos, those cloud photos will show up in your Gallery app with the little Picasa icon. You typically can't delete those cloud photos using the Gallery app -- you'd have to use the Google Photos app to delete them.

    You can see if your Gallery is synced to Picasa/Google Photos by going to System Settings>Accounts-Google, and seeing if Gallery sync is turned on. Or you might see a separate Picasa account.
    Tim1954 likes this.
    02-22-2018 05:59 PM
  5. Guytronic's Avatar
    There is a photo app in Google play named "Picasso" though.
    Looks like it might be an abandoned app however.
    02-22-2018 06:14 PM
  6. Nola Barrett's Avatar
    I had Picasso before I reset it. now I have picasso, time, and gallery acts like Google photos, I also have that too. the normal gallery that I did have is no longer here. I have a folder marked gallery and looks just like it did, but acts like picasso, where you cannot delete or edit any photo. and none of these have the option to transfer to my SD card so I don't lose them. yes it said it was sync via wi-fi only. that's the only thing that was checked.
    02-22-2018 06:18 PM
  7. Nola Barrett's Avatar
    nothing was marked when it was reset. in fact, I had to do it but was dragging my feet cause I wasn't really sure what to do. my granddaughter took my phone and just did what ever she did and handed it back to me and said there. so nothing was checked. should I reset it again to get rid of the time folder? it has over 2000 pictures in it.
    02-22-2018 06:23 PM
  8. Guytronic's Avatar
    To clarify is there an SD card in the phone right now?
    02-22-2018 06:26 PM
  9. B. Diddy's Avatar
    There is a photo app in Google play named "Picasso" though.
    Looks like it might be an abandoned app however.
    Oh I see -- I've found that when most people say "Picasso" here, they actually mean "Picasa." @Nola Barrett, can you clarify or confirm if you were using an app specifically called "Picasso"?

    The "Time" option sounds like it's a selection to view your photos by time/date taken, rather than by album.

    Can you show us some screenshots that can give us an idea of what you're dealing with? http://forums.androidcentral.com/gen...d-central.html
    02-22-2018 06:33 PM
  10. Nola Barrett's Avatar
    yes, there is, but it says it I have used .96 gb of 29. the only thing it shows to be on it is android data. which are about 20 files . I don't understand because I just went through all my apps and put what I could on the external SD card. I did find a place where it says what was synced. these were checked, app data, calendar, chrome, contacts, drive, Gmail, Google fit data, Google play music, Google plus, People details, and picasso Web albums.
    02-22-2018 06:38 PM
  11. Nola Barrett's Avatar

    1st, shows when you open gallery, 2nd is Picasa opened, 3rd and 4th is part of the time folder. There are over 2000.
    Attached Thumbnails photos are tripled-screenshot_2018-02-22-18-41-35.jpg  
    02-22-2018 07:07 PM
  12. Nola Barrett's Avatar
    okay, I posted a new one. yes picasso is supposed to be Picasa. my Google photos are the same as the Picasa photos. the only thing that is in camera is what I took photo of the last shot.
    02-22-2018 07:10 PM
  13. Nola Barrett's Avatar
    oh, it did not keep the other 3 there. it only gives you the time file
    02-22-2018 07:51 PM
  14. Guytronic's Avatar
    Is it possible to disable Picasa in phone settings and use Google photos as the default upload app?
    02-22-2018 07:55 PM
  15. Nola Barrett's Avatar

    I don't know, but the folder called time is the one I want gone. the Picasa came with the phone, but there is no where to uninstall or disable it. the only thing I have found is to stop the sync to it. my son and his wife, we all 3 have the same phone and we all have Picasa photos. the geek guy told me they were on the cloud so they don't take space on the phone, but there was no way too get rid of it and all it did was store your photos safely.
    02-22-2018 08:10 PM
  16. B. Diddy's Avatar
    I still think Picasa isn't an actual app on your phone, but simply a representation of your photos backed up to Google Photos in the cloud. Did you try going to your system settings, then Accounts, then Google, and see if there's a Gallery or Picasa option there? Can you show us some screenshots? It would be really helpful to see what you're seeing.
    02-22-2018 08:30 PM
  17. chanchan05's Avatar
    This used to happen to me on my old phone when I activate it. Just go to settings>accounts>google>your google account>scroll down and turn of picasa sync. Then clear data for the gallery app
    02-22-2018 08:39 PM
  18. Nola Barrett's Avatar
    will that take care of the time folder that keeps tripling my photos. I did start a new thread and inserted 4 screenshots. but only 1 was there when I went to look at the post. it's the last one I added which was the time folder. showing part of the photos. I don't mind Google photos, but I do not need it and Picasa both and sure do not want time. have no clue where that came from, but it's terrible. also, when you go to add a photo to messenger that's where it goes to get it. the 2000 on time.
    02-22-2018 09:13 PM
  19. Nola Barrett's Avatar
    chanchan05, I did go there and there is no sync for Google photos, just Picasa. I posted a post 3 hours ago right above this telling what syncs there are.
    b.diddy, I did post 1 screen shot of the time folder. I guess you can only have 1 attachment per post cause that's all it took. what shot do you need?
    02-22-2018 09:19 PM
  20. chanchan05's Avatar
    chanchan05, I did go there and there is no sync for Google photos, just Picasa. I posted a post 3 hours ago right above this telling what syncs there are.
    b.diddy, I did post 1 screen shot of the time folder. I guess you can only have 1 attachment per post cause that's all it took. what shot do you need?
    After turning off the sync for Picasa you should clear the Gallery app data to remove all Picasa thumbnails.
    02-22-2018 09:32 PM
  21. Nola Barrett's Avatar
    what about the time app. all my photos in Google are in folders. but time just keeps making more and more of the same photo.
    02-22-2018 09:36 PM
  22. B. Diddy's Avatar
    b.diddy, I did post 1 screen shot of the time folder. I guess you can only have 1 attachment per post cause that's all it took. what shot do you need?
    You had originally posted the screenshot as a different thread -- I just merged that thread into this one.

    I don't think that's an actual folder -- I think it's just a sorting option, as I had mentioned before. What app are you in that shows this Time option? Is it the stock Gallery app, or the Google Photos app?
    Guytronic likes this.
    02-23-2018 11:24 AM
  23. Nola Barrett's Avatar
    when I open gallery it has my Picasa albums and clicking the 3 lines on top, puts me into the time folder. yes, I started a new thread so I could attach the screen shot. that's is what I was told i needed to do. when I posted the new thread, I attached 4 shots at each step, but only the last one was there.
    02-23-2018 01:13 PM
  24. B. Diddy's Avatar
    Just to confirm -- the name of the app you're opening is Gallery, correct? I don't think you can get rid of the Time view, because that's just a sorting option. It's not a separate folder.

    Getting back to the other issue of duplicate photos -- pick a pair of those duplicated photos, and see if neither of them allow you to delete, or if only one of them allows you to delete. If only one of them allows you to delete, that means that's the one that's saved locally to the phone. The one you can't delete is the one that's in the cloud.
    02-23-2018 05:35 PM
  25. chanchan05's Avatar
    The Time feature in Samsung galleries isn't actually a doubling of the picture. It's a different view. The gallery can be viewed as Time, Albums, and depending on the version of the app, there are also Stories, Locations, etc.

    The Time feature simply shows all the pictures in chronological order of taking/download to phone. It's not a doubling of the photos.
    B. Diddy likes this.
    02-23-2018 05:36 PM
44 12

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