1. Bayoubabe333's Avatar
    I have an AT&T Samsung S5. I've been having an sd card in my phone a while now.
    Although I'm having some phone issues (using external charger & screen hard to come on) But the SD card has,never been a problem untill now.😕
    I turned my phone on a few apps were showing as uninstalled. Fron settings it looks as though apps are installed though.I checked my gallery & albums are gone. I had everything stored to sd card. 😢

    I need help fast! I don't know if I should turn phone off & remove SD card. Then try put it back...or if I should remove it & reset my whole phone,which I never have done the entirety of having the phone so maybe it's time.
    Help plz...I don't wanna lose my pics! Plus I use the SD for saving phone space.
    01-25-2019 05:38 AM
  2. JRF_1986's Avatar
    Can you back up your photos via USB to your computer? I'd try that before anything else.
    01-25-2019 07:20 AM
  3. B. Diddy's Avatar
    The SD card could be corrupt, defective, or counterfeit. Install SD Insight to see if the card is genuine or counterfeit. Counterfeit cards are programmed to report more storage than they actually have, and if you try saving more than the card can actually hold, then files can start getting corrupt. (Be aware that SD Insight might not work on all Nougat or above devices.)


    If it's a valid card, then go to Settings>Storage, Unmount the card, remove it, and insert it into your computer. Can the computer read these files? Backup as much as you can right now, then run chkdsk to look for bad sectors: http://forums.androidcentral.com/amb...d-sd-card.html. If it finds bad sectors, and the photos aren't crucial to save, then go ahead and allow chkdsk to try repairing those sectors. If the photos are really precious, then you'll have to try recovering them using 3rd party software: http://forums.androidcentral.com/amb...ted-files.html


    I strongly suggest taking advantage of the Google Photos Auto Backup feature, which can save you these kinds of headaches in the future: https://support.google.com/photos/answer/6193313?hl=en
    can3gxw likes this.
    01-25-2019 12:35 PM

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