02-07-2017 09:20 AM
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  1. Terrafin00's Avatar
    Black screen, no LED's illuminated, plugged into charger, doesn't seem to respond to any tactile buttons.
    06-30-2015 06:42 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! You've already tried pressing and holding the Power button for 10-15 seconds? The phone should still be under warranty, so contact Samsung.
    06-30-2015 07:07 PM
  3. Phoneguy108's Avatar
    To replace a phone under warranty you may want to contact the carrier first, as my past experience was easier with the carrier directly.
    B. Diddy, Law2138 and markbc like this.
    07-02-2015 03:45 PM
  4. ChuckG73's Avatar
    If your Galaxy S6 has become frozen and will not respond to anything, try a soft reset. A soft reset will restart the device and will not erase any data.

    Press and hold the “Power” and “Volume Down” buttons for about 10 seconds until the device powers off.
    07-03-2015 01:39 PM
  5. excalis's Avatar
    Interesting, I had this happen on my brand new Active 6 as well. Got into my vehicle and saw that it paired, then was about to turn it on to choose a track on my music player and noticed it would not come on. Held the buttons for a few secs and nothing, the third time seemed to work, it acted as if it had shut it self down.

    Maybe first run duds? Going to ask them about swapping it but I do not want to be charged a restocking fee.
    07-06-2015 09:12 AM
  6. frostythefro's Avatar
    Mine has the same problem. It says something about installing the Samsung Gear VR app then goes blank with the "x" int he corner. It takes about two hours for the thing to work again, but it still pairs with my car.

    This sucks because I really liked this phone
    07-10-2015 09:21 AM
  7. excalis's Avatar
    After that one incident, it has been working awesome so far. Maybe disable the VR stuff if you can, I disabled a bunch of the items I did not want and so far the phone is working well. The battery life is amazing compared to my last phone (HTC M7). I got a nice TPU case and screen protector for it, not that it needs it but just to keep it in good shape looks wise.
    07-10-2015 09:48 AM
  8. frostythefro's Avatar
    Yeah hard resets have done nothing, even booting to odin mode and reset does nothing. ATT sending me new phone in a new days. As much as I detest Apple, their hardware does work flawlessly for the most part. Samsung has been great to me for the past few years (Note 2,3,S5). The S6 Active has great hardware, but with the Att&t Bloatware and other crap accompanying, it is a terrible phone.

    We need a Google Play variant of the S6 Active.
    07-10-2015 10:27 PM
  9. cajun456's Avatar
    Mine went into the "VR Mode". I tried the forced reboot about three or four times, but it wasn't until I plugged the USB cable into my computer that it started working again.
    07-11-2015 08:49 AM
  10. Jane Thibodeau's Avatar
    If your Galaxy S6 has become frozen and will not respond to anything, try a soft reset. A soft reset will restart the device and will not erase any data.

    Press and hold the “Power” and “Volume Down” buttons for about 10 seconds until the device powers off.
    This totally worked for mine! thanks! I would have thrown it and it cost me $700
    09-12-2015 06:47 AM
  11. razza1987's Avatar
    My regular S6 has also done this a couple of times so it's not just the active
    09-12-2015 03:48 PM
  12. Ken Robinette's Avatar
    holding down the power button and volume down for 10-15 seconds worked.
    10-25-2015 10:50 PM
  13. Txcyn2004's Avatar
    This soft reset was the only "fix" that worked for my new s6A. I haven't even had it 30 days and it blacked out on me last night. Thanks so much for the advice available on this site!
    11-14-2015 09:14 AM
  14. Steve Cook5's Avatar
    Apples hardware is for crap. they are the only phone major phone without water proof, and my fiancee's phone crashes every time the internet drops. Not to mention their screens are fragile as all crap. Add in the fact their actual technology is a couple of years behind, and their software is a decade behind, all you have left is the hordes of mindless drones who buy their garbage.

    I'm starting to think of going back to the "stick with the google blessed phone" This at&t loaded junk on the active is probably a big part of the cause.
    02-07-2016 07:26 PM
  15. Dee DoubleU's Avatar
    If your Galaxy S6 has become frozen and will not respond to anything, try a soft reset. A soft reset will restart the device and will not erase any data.

    Press and hold the “Power” and “Volume Down” buttons for about 10 seconds until the device powers off.
    Mine went black, green recharge light on and nothing else.

    Tried your solution, worked perfectly.

    Thank you.
    Derek St Romain likes this.
    03-28-2016 05:13 AM
  16. Derek St Romain's Avatar
    I notice mine does this when I plug into only 1 of my vehicles to charge.....anyplace else it does just fine. Also with this latest update I have had way more problems than with any phone I have had and it's only been bout 48 hours!
    04-08-2016 05:11 PM
  17. Brett Bordelon's Avatar
    If your Galaxy S6 has become frozen and will not respond to anything, try a soft reset. A soft reset will restart the device and will not erase any data.

    Press and hold the “Power” and “Volume Down” buttons for about 10 seconds until the device powers off.
    Thanks for your assistance, I tried the soft reset by holding the power and volume down buttons. It worked! ! ! ! Lol. . . . .
    06-01-2016 10:42 AM
  18. Jennifer Gilbert3's Avatar
    Any other thoughts on how to fix this? I've had the phone for under a week and it went black today. I've treid the soft rest, I've tried having it plugged in to a wall charger, plugged into my computer, nothing. Screen is totally black. I know the resets are happening because the led light stops blinking when it turn off and then starts blinking blue again when it turns back on. Any other trouble shooting options would be super appreciated!
    06-15-2016 08:37 PM
  19. Phoneguy108's Avatar
    Any other thoughts on how to fix this? I've had the phone for under a week and it went black today. I've treid the soft rest, I've tried having it plugged in to a wall charger, plugged into my computer, nothing. Screen is totally black. I know the resets are happening because the led light stops blinking when it turn off and then starts blinking blue again when it turns back on. Any other trouble shooting options would be super appreciated!
    Did you buy it brand new? If so call AT&T and they will send you a replacement because your phone falls under the warranty
    ChuckG73 likes this.
    06-16-2016 02:43 AM
  20. Chriscraft30's Avatar
    Hello everyone, my phone has done the same, with the black screen, I've tried the soft reset and nothing, it still works because I can make bluetooth calls with it, is there anything else I can try?
    07-04-2016 03:37 PM
  21. Looleigh's Avatar
    This totally worked for mine! thanks! I would have thrown it and it cost me $700
    So I tried everything before I was able to get online and look. I Found this post and tries it and now it's perfect. Thank yall so much bc I was about to freak out..
    09-06-2016 06:23 AM
  22. hilarybilary10's Avatar
    Any other thoughts on how to fix this? I've had the phone for under a week and it went black today. I've treid the soft rest, I've tried having it plugged in to a wall charger, plugged into my computer, nothing. Screen is totally black. I know the resets are happening because the led light stops blinking when it turn off and then starts blinking blue again when it turns back on. Any other trouble shooting options would be super appreciated!
    My boyfriend has been through four of these God forsaken phones and the last three the screens have gone out in about two weeks. They keep sending replacements and the exact same thing keeps happening. He is at the point that he wants a completely different phone all together.
    09-18-2016 07:23 PM
  23. bhunter9's Avatar
    I have a Samsung Galaxy S6 Active, and my screen has also gone black. I've tried all versions of a soft reset (Home+Power+Volume up/ Power+Volume Up/ Power+Volume Down, etc) and nothing has worked. Granted, this did all happen because my phone fell, but I'm hoping someone can help me with another solution.

    Just some additional information on my situation:
    My led notification lights still work. I can still hear the start-up sounds and notifications sounds, but it is a little bit muted/ softer than usual (and I don't think it's because my volume is low or anything). My phone will still charge, as indicated by the led lights. But the screen is completely black and I don't think it's responsive to my touch (then again, I can't tell for sure since I can't see anything).

    Trading my phone in for warranty is out of the question because I'm out of the country and I've had the phone for over a year, so I'm sure it would have ended, anyway. PLEASE let me know if there's anything else I can try that doesn't require me getting a new phone. >< Thank you in advance!
    10-13-2016 07:49 AM
  24. kstyr's Avatar
    Man (the person who dropped their phone), everything about your issue is exactly like mine, with the exception of hearing the startup and notification sounds (but I had those turned off). I'm pretty sure it's a physical component problem for us -- probably some faulty connection that came loose with the drop. My drop was only about 1 foot...!

    I'm even out of the country, and I assume the warranty is a no-go as well (because I bought it new from a third-party).
    10-15-2016 04:58 PM
  25. joshgelz's Avatar
    omg you litteraly just saved me calling tmobile and paying a 120 dollar restocking fee!
    10-17-2016 03:41 AM
27 12

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