1. AC Question's Avatar
    When I push the active button the screen is either black or white. It just started yesterday. If I restart the phone it will work when I push the active key for a couple times then it will start going to the black or white screen again. Help please.
    pdallar likes this.
    11-19-2015 09:08 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you disable any system or Samsung apps? Is the Activity Zone dashboard coming up when it works?
    11-19-2015 05:15 PM
  3. pdallar's Avatar
    I have the same problem Already returned one phone cause it was working and then didn't work. Same thing with this phone Day 1,2, it worked, now day 3 day 4 not working.
    11-20-2015 07:57 AM
  4. pdallar's Avatar
    Welcome to Android Central! Did you disable any system or Samsung apps? Is the Activity Zone dashboard coming up when it works?
    Activity dashboard does not come up. no flashlight, no step counter (can use widget for this and heart rate monitor) not aware that any system or Samsung apps disabled.
    11-20-2015 08:04 AM
  5. B. Diddy's Avatar
    What if you go to Settings>Active Key​? Can you adjust anything there?
    11-20-2015 10:54 AM
  6. Lestah_613's Avatar
    I'll answer you bc I'm having this issue and no, nothing can be done from there.
    11-21-2015 09:07 AM
  7. Phoneguy108's Avatar
    What apps are you trying to launch?
    11-21-2015 10:31 AM
  8. Khorium's Avatar
    Ive got the same problem. I last used my active button 3 days ago and it was working perfectly. Then I pushed it yesterday and the screen goes all white and doesn't open the active zone. I've restarted my phone a couple of times and same thing happens, blank white screen. The only thing I've changed was that I downloaded the app zillow. I haven't messed with the settings so I'm not sure.

    Posted via the Android Central App
    11-21-2015 02:02 PM
  9. Mal Lignant Tumor's Avatar
    Delete Zillow, clear cache partition and see if that works.
    11-22-2015 08:14 AM

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