1. AC Question's Avatar
    My phone sort of restarted and now is giving me a black screen with "Samsung Galaxy S6 Active" legend and is just not doing anything else. I have tried Power/volume reset and is just turning off to go back to the same screen ;(

    Any other ideas?
    04-09-2016 08:32 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Force a shutdown by pressing and holding Power and Vol Down until it shuts off. Then try booting into Recovery and wiping the cache partition: https://support.t-mobile.com/docs/DOC-21095
    04-09-2016 08:39 PM
  3. H3aTeRzz's Avatar
    Hi

    Try to enter Recovery Mode, and to a Cache Partition Wipe. See if that helps. It would appear like your phone suffered a fall or liquid damage?

    Chris
    B. Diddy likes this.
    04-09-2016 08:40 PM
  4. H3aTeRzz's Avatar
    I see B Diddy Beat me to it.
    B. Diddy likes this.
    04-09-2016 08:41 PM

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