1. KitKat Gaming2008's Avatar
    Hi! My dad's Samsung Galaxy S6 Edge Plus opens for the first time a virus page saying viruses were detected on his phone. It's his Samsung Galaxy S6 Edge Plus. This happened when i browsed a best site. Is really my dad's Samsung Galaxy S6 Edge+ has a virus? Here's the images i recorded from my original Samsung Galaxy S6:
    Attached Thumbnails Virus Internet Page that opens up on my dad's phone-16004445055181565395129.jpg   Virus Internet Page that opens up on my dad's phone-1600444528303889046371.jpg  
    09-18-2020 10:56 AM
  2. B. Diddy's Avatar
    No, it's a popup ad designed to scare you into installing an "antivirus" app that probably is malicious. Stay away from that website to avoid the popup. Or is it opening up all the time now, regardless of the site you visit? If so, then go to the browser's privacy settings and clear the browsing history and cookies "from the beginning of time." Then go to the Settings>Apps menu (in the system settings), select the browser, and clear its app cache/data. Now see if the problem persists.
    09-18-2020 11:39 AM
  3. KitKat Gaming2008's Avatar
    My dad's phone opened again the same virus page. Is anyone having this issue? I have the attached image i recorded:
    Attached Thumbnails Virus Internet Page that opens up on my dad's phone-20200918_212243.jpg  
    09-18-2020 02:23 PM
  4. Rukbat's Avatar
    Run an antivirus program (your choice, the big name antiviruses are all good) and Malwarebytes Anti-Malware. Also run an anti-popup app. If those don't clear the Trojan (that's what the popup telling you that the phone has a virus is) out of the phone, your only option is to reflash the ROM. (If you have to do that, make sure that you have Google Sync enabled, or you'll lose the contacts, apps, etc.)
    09-18-2020 02:59 PM
  5. B. Diddy's Avatar
    Also try booting into Safe Mode: https://www.t-mobile.com/support/dev...galaxy-s6-edge. If some 3rd party app is doing this, Safe Mode should prevent that from happening.
    09-18-2020 03:06 PM
  6. mustang7757's Avatar
    My dad's phone opened again the same virus page. Is anyone having this issue? I have the attached image i recorded:
    Is that chrome browser ? Try long press it then tap info, go to notifications and turn it off , does this still happen?
    09-18-2020 03:23 PM
  7. KitKat Gaming2008's Avatar
    I installed Malwarebytes. The app found only 1 virus and i removed successfully the virus. But this virus page keeps happening.
    Attached Thumbnails Virus Internet Page that opens up on my dad's phone-16004985323352143941792.jpg   Virus Internet Page that opens up on my dad's phone-16004985525421926816944.jpg  
    09-19-2020 01:56 AM
  8. B. Diddy's Avatar
    Can you confirm that you already tried clearing the browser history and cookies from the beginning of time, and also cleared the app cache/data in Settings>Apps? I never saw a specific response to that.

    Also, as mustang7757, is this Chrome you're using, or the Samsung Internet browser? It's helpful if you respond specifically to questions that we pose, thanks.
    mustang7757 likes this.
    09-19-2020 02:38 AM
  9. KitKat Gaming2008's Avatar
    Can you confirm that you already tried clearing the browser history and cookies from the beginning of time, and also cleared the app cache/data in Settings>Apps? I never saw a specific response to that.

    Also, as mustang7757, is this Chrome you're using, or the Samsung Internet browser? It's helpful if you respond specifically to questions that we pose, thanks.
    I'm using Chrome 85 on my dad's phone. Chrome is the best browser that almost all persons use.
    09-19-2020 03:35 AM
  10. mustang7757's Avatar
    It's a web page you probably visit , try resetting chrome by clearing it's data and cache then Force stop and turn notifications off
    SeanD_Colorado likes this.
    09-19-2020 08:50 AM
  11. B. Diddy's Avatar
    I'm using Chrome 85 on my dad's phone. Chrome is the best browser that almost all persons use.
    And you also cleared the browser history, cookies, app cache and app data?
    09-19-2020 10:51 AM
  12. KitKat Gaming2008's Avatar
    The Internet Page Virus no longers works. This scam was fixed. Thanks you very much!
    09-19-2020 12:55 PM
  13. L0n3N1nja's Avatar
    Problem was fixed already when I responded lol.

    Resetting the Google advertising ID is also something that can help with these pop up and redirect problems on the web browser.
    09-19-2020 05:44 PM

Similar Threads

  1. What app to use to record calls on Android 10
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 09-18-2020, 10:19 PM
  2. Phone Spam Blocker?
    By iFortWorth in forum Android Apps
    Replies: 1
    Last Post: 09-18-2020, 09:06 PM
  3. How do I send clipboard messages via text to my contacts on amp prime 2
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 09-18-2020, 11:56 AM
  4. Phone uses data while data is turned off, connects at least once daily.
    By Android Central Question in forum Ask a Question
    Replies: 5
    Last Post: 09-18-2020, 11:54 AM
LINK TO POST COPIED TO CLIPBOARD